Question 1

Is CrystalTravel.co.uk a legitimate travel agency?

Accepted Answer

Yes, Crystal Travel is a fully legitimate and trusted UK-based travel agency with over 38 years of experience in the industry. We are ATOL protected (licence number 3517), IATA accredited, members of ABTA, and part of the well-established Moresand Group of Companies. Our head office is located at 12 Stephen Mews, London W1T 1AH, United Kingdom.

Question 2

How do I find the cheapest flights on your website?

Accepted Answer

To find the best deals on CrystalTravel.co.uk, use our smart search filters to compare prices across 150+ airlines. Flex your travel dates, consider flying mid-week, and explore nearby airports for lower fares. Plus, we regularly offer exclusive promo codes for UK travellers—unlocking additional savings when you book online or speak to our agents.

Question 3

What makes Crystal Travel different from other booking sites?

Accepted Answer

Unlike automated booking platforms, Crystal Travel provides personalised, human-led service through our team of experienced travel agents. We combine 38+ years of expertise, exclusive UK-market deals, and comprehensive ATOL protection to give you confidence and convenience every step of the way. Whether you book online or over the phone, we're here to help before, during, and after your trip.

Question 4

Can I speak to a real person for booking assistance?

Accepted Answer

Absolutely! At Crystal Travel, we believe in real people helping real travellers. Call our dedicated booking line at 0203 023 7773 or our hunt line at 0207 612 0500 and follow the IVR options. Our trained agents are ready to help you book, suggest the best deals, or answer any travel questions you may have.

Question 5

Do you offer package deals or just flights?

Accepted Answer

We offer both flight-only and full holiday packages. You can book flights online or speak with our dedicated holiday experts to arrange complete packages that include flights, hotels, transfers, and travel insurance. All our packages are ATOL and ABTA protected, giving you total peace of mind when booking your holiday with Crystal Travel.

Question 6

How quickly can I book and receive my tickets?

Accepted Answer

For standard online flight bookings, e-tickets are issued instantly and sent to your email—usually within 4 hours (remember to check your spam folder). For complex or agent-assisted bookings, your tickets are typically confirmed and emailed within 24 hours of payment confirmation.

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