Help Center

Welcome to the Crystal Travel Help Centre. If any traveller needs help with a new flight booking, want to make changes to an existing ticket, or require general travel assistance, simply choose the option that matches your query and submit a request.
Our experienced travel experts are ready to provide the support you need.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to ATOL Certificate