Help Center

You can usually check in online through the airline's website or app, or at the airport check-in counter.

Check-in times vary by airline and flight. Many airlines open online check-in between 24 and 48 hours before departure, although some may open it earlier or later. Airport check-in opening and closing times also vary, so check your airline's website or app for the exact times and any specific check-in requirements.

You will typically need your airline confirmation number (PNR), your passport or government-issued ID, and your flight details.

Yes, you can always check in at the airport check-in counter. However, be aware that lines may be longer, especially during peak travel times.

Even if you check in online, you will still need to drop off your checked baggage at the airline's baggage drop counter at the airport.

If you miss the check-in deadline, you may be denied boarding. Contact the airline immediately for assistance.

Your airline confirmation number is located in your booking confirmation email from Crystal Travel

After completing your booking, you will receive a confirmation email from us containing your e-ticket details, including your booking reference number (PNR) and e-ticket number.

While a printed copy is not always required, we strongly recommend having a digital or printed copy of your booking confirmation and e-ticket details. This can be helpful for quick reference at the airport.

Your e-ticket confirmation typically includes:

• Your name
• Flight details (airline, flight number, date, time, route)
• Booking reference number (PNR)
• E-ticket number
• Baggage allowance (if provided by the airline)

At the airport, you will need to present your government-issued ID (passport or driver's license) and your booking reference number (PNR) to the airline staff at the check-in counter or self-service kiosk.

Yes, you can access your e-ticket confirmation email on your mobile device. You can also take a screenshot of your booking details or save them to your mobile wallet.

Airline baggage fees are available on the airline's official website. These fees can change, so it's always best to check directly with the airline.

No, baggage fees are paid directly to the airline, either during online check-in or at the airport. We do not process baggage fees.

If your baggage is lost or delayed, you must report it immediately to the airline's baggage claim office at the arrival airport. The airline is responsible for handling baggage issues.

You will need your baggage claim tag, your flight details, and your contact information.

While we cannot directly track your baggage, we can provide you with the airline's contact information and baggage tracking reference number (if available). The airline is the only entity that can track bags.

If your baggage is damaged, you must report it to the airline's baggage claim office at the arrival airport before leaving the baggage claim area.

You can request SSRs during the booking process or after booking through our customer service. However, we strongly recommend contacting the airline directly to confirm your request, as they are the ultimate providers of these services.

Some SSRs may incur fees, depending on the airline and the type of request. For example, pet travel or extra legroom seating may have associated charges. Airline policies vary, so it is best to check with them directly.

Crystal Travel recommend requesting SSRs as early as possible, ideally at the time of booking. Some requests, such as special meals, may have deadlines.

Yes, you can request an SSR after booking, but availability is not guaranteed. Contact our customer service or the airline directly.

If your SSR is not fulfilled, please contact the airline directly at the airport or onboard the flight. You can also contact our customer service for assistance.

Some SSRs, such as medical assistance, may require medical documentation. Contact the airline for specific requirements.

Yes, you can request SSRs for connecting flights. However, ensure that you provide all flight details and confirm the request with each airline involved.

The process varies per airline. Contact the airline directly to get accurate information.

Crystal Travel will notify you of any schedule changes that the airline communicates to us. We will usually contact you via email or phone, using the contact information provided during booking. However, airlines may also contact you directly.

First, review the new flight details carefully. If the changes are acceptable, you may not need to do anything. If the changes are inconvenient, contact our customer service or the airline directly.

Your options depend on the nature of the change, the airline, your itinerary and the passenger-rights rules that apply to your flight. Where UK passenger-rights legislation applies, you may have rights to a refund or alternative travel in certain circumstances. Contact Crystal Travel or the operating airline to review the options available for your booking.

Significant changes can include:

• Major delays.
• Changes in departure or arrival airports.
• Changes to connecting flights that cause missed connections.
• Significant changes to the duration of the flight.

Contact our customer service or the airline immediately. They will work to rebook you on an alternative flight.

Contact your hotel or tour operator immediately to inform them of the change. You may also want to review your travel insurance policy.

Not necessarily. Seat assignments can change due to aircraft changes or other factors. You may need to reselect your seats.

Schedule changes are made by the airline. We act as an intermediary to notify you of these changes and assist you with your options.

You can find the airline's contact information on their official website or in your booking confirmation.

The confirmation email we provide usually contains all the necessary information. If you require a more detailed invoice, please contact our customer service, and we will do our best to assist you.

Please check your spam or junk folder. If you still cannot find it, log in to your account on our website or contact our customer service. We can resend the confirmation email.