Special Service Request Support

Help Center

Welcome to the Crystal Travel Help Centre. If any traveller needs help with a new flight booking, want to make changes to an existing ticket, or require general travel assistance, simply choose the option that matches your query and submit a request.
Our experienced travel experts are ready to provide the support you need.

Special Service Request

Ensure to provide Crystal Travel Reference No (example: CTON12345) to complete the request

Customer Name *

Booking Ref No*

Email Address *

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Additional Comments

Important Information’s:

Crystal Travel operates as a booking intermediary between customers and airlines. Any guidance we provide regarding airline services is based on the policies and information supplied by the relevant carrier. Requests for services such as special meals or preferred seat selection are handled directly by the airline, and their availability or approval remains entirely subject to the carrier's own rules and discretion.

SSRs are requests made by passengers for specific services or accommodations during their flight, such as wheelchair assistance, special meals, or seating arrangements.

You can request SSRs during the booking process or after booking through our customer service. However, we strongly recommend contacting the airline directly to confirm your request, as they are the ultimate providers of these services.

Some SSRs may incur fees, depending on the airline and the type of request. For example, pet travel or extra legroom seating may have associated charges. Airline policies vary, so it is best to check with them directly.

Crystal Travel recommend requesting SSRs as early as possible, ideally at the time of booking. Some requests, such as special meals, may have deadlines.

Yes, you can request an SSR after booking, but availability is not guaranteed. Contact our customer service or the airline directly.

If your SSR is not fulfilled, please contact the airline directly at the airport or onboard the flight. You can also contact our customer service for assistance.

Some SSRs, such as medical assistance, may require medical documentation. Contact the airline for specific requirements.

Yes, you can request SSRs for connecting flights. However, ensure that you provide all flight details and confirm the request with each airline involved.

The process varies per airline. Contact the airline directly to get accurate information.

Help Center

Special Service Request

Ensure to provide Crystal Travel Reference No (example: CTON12345) to complete the request

Important Information’s:

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Help Center

Special Service Request

Ensure to provide Crystal Travel Reference No (example: CTON12345) to complete the request

Important Information’s:

What are Special Service Requests (SSRs)?

How do I request a Special Service Request (SSR) for my flight booked through Crystal Travel?

Are there any fees associated with SSRs?

How far in advance should I request an SSR?

Can I request an SSR after I have already booked my flight?

What if my SSR is not fulfilled by the airline?

What documentation is required for certain SSRs (e.g., medical assistance)?

Can I request an SSR for a connecting flight?

If I am an unaccompanied minor, how does that process work?

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