Help Center

If you need help modifying your booking, such as making a change, cancelation, adding bags or seats, or checking in, please chat with us here

Yes, there may be airline fees (change fees, fare differences) and, in some cases, our Crystal Travel service fees. Crystal Travel will clearly outline all applicable fees before processing your amendment.

This depends on the airline's policies. Crystal Travel recommend initiating your amendment as early as possible to increase your chances of securing your preferred changes.

You will typically need your booking reference number, passenger name(s), and details of the desired changes (date, time, destination).

Name change policies are very strict and vary significantly between airlines. In most cases, complete name changes are not allowed. However, minor corrections (e.g., spelling errors) may be possible.

• A "name correction" typically refers to fixing minor errors like misspellings.
• A "name change" refers to changing the entire name on the ticket, which is generally not permitted.

Documentation requirements vary by airline. You may need to provide a copy of your passport or other government-issued ID.

In almost all cases, flight tickets are non-transferable. This means you cannot give or sell your ticket to someone else.

You can usually cancel your flight through your account on our website or by contacting our customer service.

Our cancellation policy is based on the airline's rules and the fare type. Crystal Travel will provide you with the airline's cancellation policy at the time of booking.

Crystal Travel will notify you of the cancellation and assist you with rebooking or obtaining a refund, according to the airline's policies.

Contact our customer service immediately. We will assist you in contacting the airline and provide any necessary documentation. We also recommend that you contact your travel insurance provider.

Crystal Travel will notify you of any schedule changes provided to us by the airline. We will also assist you with rebooking or obtaining a refund, as per the airline's policy.