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Help Center

Welcome to the Crystal Travel Help Centre. If any traveller needs help with a new flight booking, want to make changes to an existing ticket, or require general travel assistance, simply choose the option that matches your query and submit a request.
Our experienced travel experts are ready to provide the support you need.

Help Center Frequently Asked Questions
E-Ticket

E-Ticket

Ensure to provide Crystal Travel Reference No (example: CTON12345) to complete the request

An e-ticket (electronic ticket) is a digital version of a traditional paper airline ticket. Your booking information is stored electronically in the airline's system.

After completing your booking, you will receive a confirmation email from us containing your e-ticket details, including your booking reference number (PNR) and e-ticket number.

While a printed copy is not always required, we strongly recommend having a digital or printed copy of your booking confirmation and e-ticket details. This can be helpful for quick reference at the airport.

Your e-ticket confirmation typically includes:

  • Your name
  • Flight details (airline, flight number, date, time, route)
  • Booking reference number (PNR)
  • E-ticket number
  • Baggage allowance (if provided by the airline)

At the airport, you will need to present your government-issued ID (passport or driver's license) and your booking reference number (PNR) to the airline staff at the check-in counter or self-service kiosk.

Yes, you can access your e-ticket confirmation email on your mobile device. You can also take a screenshot of your booking details or save them to your mobile wallet.

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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to ATOL Certificate

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