Crystal Travel

Baggage Enquiry

Ensure to provide Crystal Travel Reference No (example: CTON12345) to complete the request

Customer Name *

Booking Ref No *

Email Address *

Additional Comments

Important Information’s:

Your baggage allowance may differ on flights operated by other airlines.
If a flight is 'OPERATED BY' another carrier, or there is "MORE THAN ONE CARRIER" on your booking, the more restrictive baggage policy MAY be in effect. Please contact the carrier(s) directly to clarify this, in order to avoid additional charges. Once form is submitted, we will receive the request this way.
Once the request is submitted, our support team will contact you within 24hrs.

Baggage allowances vary significantly by airline, route, and fare class. Crystal Travel recommend checking the specific airline's website for the most accurate and up-to-date information. Your e-ticket confirmation may also contain some baggage information.

Airline baggage fees are available on the airline's official website. These fees can change, so it's always best to check directly with the airline.

No, baggage fees are paid directly to the airline, either during online check-in or at the airport. We do not process baggage fees.

If your baggage is lost or delayed, you must report it immediately to the airline's baggage claim office at the arrival airport. The airline is responsible for handling baggage issues.

You will need your baggage claim tag, your flight details, and your contact information.

While we cannot directly track your baggage, we can provide you with the airline's contact information and baggage tracking reference number (if available). The airline is the only entity that can track bags.

If your baggage is damaged, you must report it to the airline's baggage claim office at the arrival airport before leaving the baggage claim area.

Help Center

Baggage Enquiry

Ensure to provide Crystal Travel Reference No (example: CTON12345) to complete the request

Important Information’s:

How do I find out about baggage allowances for my flight?

Where can I find the airline's baggage fees?

Does Crystal Travel handle baggage fees?

What if my baggage is lost or delayed?

What information do I need to report lost or delayed baggage?

Can Crystal Travel help me track my lost baggage?

What happens if my baggage is damaged?