Passengers may be eligible for a full refund where their ticket was issued on or before 1 April 2026, their original journey falls between 28 February and 31 October 2026, and their booking involves travel to or from Dubai. This applies even where the booked flight remains active in the schedule.
Anyone who booked through a travel agency should contact the agency directly rather than approaching British Airways separately, as the ticketing agent will need to process any refund request.