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Frequently asked questions for Flights

General Enquiry:

Are you ATOL protected:-
Yes, Crystal travel is registered with ATOL and our registration number is 3517. All our bookings are ATOL protected.
What age is considered as an adult?
Anybody who is 12 or above the age of 12 (as per the date of travel) is considered as an adult.
What are your timings for the customer service department?
Our customer service department is open from 9AM-10PM GMT.
I don’t have a printer, can you MAIL the documents to me?
Yes, we can mail you the documents on your address, if the travel date is more than 7-10 business days away from the date of booking.

Frequently asked questions for Hotel

New Booking

How do I book a trip through Crystal Travel?
You can book a Hotel Reservation through our dedicated sales executives, who are well verse with all the destinations advertised on our website. You can call us on 0207 071 3650, and one of our representatives will assist you book a Hotel Reservation.
I have purchased a deal through Wowcher, what do I do now?
When you have completed purchasing the Wowcher, please call us on 0207 071 3650 to redeem them and get your Hotel Reservation vouchers.
Is the price advertised on Wowcher a live price?
Advertised prices on Wowcher is subject to availability, however we strive to ensure that all prices displayed by our advertisers are up to date. Due to the nature of the travel industry prices can fluctuate by the minute especially in the case of flights. We try our best to put the live prices on Wowcher however they may vary sometimes. Please contact CRYSTAL TRAVEL to confirm the current prices.
I am getting a cheaper price than crystal travel outside.
We are sorry to hear about that however this may happen very less. And if it does happen, please call one of our Hotel Reservation advisor and we will try and match the price, the only condition being it should be an apple-to-apple comparison.

Frequently asked questions for Flights + Hotel

New Booking

How do I book a trip through Crystal Travel?
You can book a Hotel Reservation through our dedicated sales executives, who are well verse with all the destinations advertised on our website. You can call us on 0207 071 3650, and one of our representatives will assist you book a Hotel Reservation.
Is the price advertised on Crystal Travel a live price?
Advertised prices on Crystal Travel is subject to availability, however we strive to ensure that all prices displayed by our website are up to date. Due to the nature of the travel industry prices can fluctuate by the minute especially in the case of flights. We try our best to put the live prices on our website however they may vary sometimes. Please contact our travel advisor to confirm the current prices.

Frequently asked questions for Holidays

New Booking

How do I book a trip through Crystal Travel?
You can book a Hotel Reservation through our dedicated sales executives, who are well verse with all the destinations advertised on our website. You can call us on 0207 071 3650, and one of our travel experts will assist you book a Hotel Reservation.
I have purchased a deal through Wowcher, what do I do now?
When you have completed purchasing the Wowcher, please call us on 0207 071 3650 to redeem them and get your Hotel Reservation vouchers.
Is the price advertised on Wowcher a live price?
Advertised prices on Wowcher is subject to availability, however we strive to ensure that all prices displayed by our advertisers are up to date. Due to the nature of the travel industry prices can fluctuate by the minute especially in the case of flights. We try our best to put the live prices on Wowcher however they may vary sometimes. Please contact CRYSTAL TRAVEL to confirm the current prices.
Do I get door-to-door transfers in my holiday?
No, we do not provide transfers in our holiday bookings, however we have our suppliers who are specialised in door-to-door transfers and airport transfers. You can book these transfers with us at very nominal charges.


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You can reach us 0800 368 0300

Monday-Sunday 08:00 – 23:00

Flights

For Bookings/Enquiry

0800 368 0300

sales@crystaltravel.co.uk
Customer Care

0203 023 7788

customercare@crystaltravel.co.uk

Holidays

For Bookings/Enquiry

0203 023 7812

sales@crystaltravel.co.uk
Customer Care

0207 071 3650

holidayscare@crystaltravel.co.uk

General Contact

For all travel enquiries

0800 368 0300

sales@crystaltravel.co.uk
For all customer Care support

0203 023 7788

customercare@crystaltravel.co.uk