Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Very good and quick service
Also Kate was very nice on the phone

Excellent
++

I rang with a number of questions and requests for flight options and hotel options. Throughout the day I received helpful updates via email and phone before settling on our trip.

Excellent
++

Very helpful excellent service by David would use this Travel co again,

Excellent
++

Excellent customer service

Excellent
++

Good service, very helpful

Excellent
++

Absolutely excellent service and communication from Edward. He made booking the holiday easy.

Good
+

The person who answered the phone (Flora) was very polite and patient while I raised my e-mail information. The system for for booking I thought was a bit cumbersome making the phone call rather long but it worked okay.

Excellent
++

Excellent
Had an easy and smooth experience with Alan who helped me purchase an air ticket this morning. This young man treated me with respect and gave me all his attention till the purchase was complete! Crystal Travel...thank you for the amazing experience. To Alan...I'm forwarding your number to my friends and I know you will be able to help them just as you helped me today. Well done!

Excellent
++

Drake worked really hard throughout the day to piece together my exact Rome and Venice trip. All confirmations received within 48 hours. Well done and thank you Crystal Travel. Very impressed

Excellent
++

Good services

Good
+

Good service

Excellent
++

Excellent service . Booked really easy

Excellent
++

Good service . Booking easy .

Good
+

Staff was very helpful and accomodating

Excellent
++

Mathew was very helpful and I feel I can contact him if I have any questions in the future. Efficient but very clear and polite, Mathew was everything you'd wish for when booking a holiday using a system I'm not familiar with

Good
+

Efficient customer service.

Excellent
++

All was explained and everyone very helpful

Excellent
++

My travel agent was helpful, knowledgeable and considerate.

Excellent
++

Very good and helpful people

Excellent
++

excellent service

Excellent
++

He was really quick, understanding, helpful, and reliable. He provided me with more options and was kind enough to give me time to make my choice before I book my tickets

Excellent
++

Very simple booking arrangement, requested the date we required, the booking was available and booked all within 10 minutes - great service
Flora (Crystal Travel) was really helpful - thanks

Excellent
++

Excellent!

Good
+

We always booked tickets at your office,the staff are so supportive and very friendly

Excellent
++

Jerry customer service was very helpful

Excellent
++

Amy Beyer was very helpful, explaining my options to me in a clear and concise manner. :)

Excellent
++

Booking was pretty easy with Bill. He guided me through the options that I have and was patient to ensure I got the best deal available. Even when I wasn't too sure of my departure airport, he was patient and no pressure to decide urgently like some sales people.

Thanks Bill, for all your help.

Excellent
++

The process was simple and quick.

Excellent
++

Excellent service and very helpful staff

Excellent
++

Great service

Excellent
++

Brilliant

Excellent
++

Very good serivce

Excellent
++

Excellent service

Excellent
++

Mathew was very helpful and professional, he answered to all my question polite and very well prepared. Thank you very much.

Excellent
++

Good service friendly staff, jerry was very helpful on phone

Good
+

Very polite service and good prices

Good
+

Soo far the service has been good and all my queries have been answered

Good
+

Very good prompt and helpful

Excellent
++

Fantastic price , great communication and hopefully a great holiday

Excellent
++

Drake the representative I dealt with was really helpful. He put alot of effort in sorting out my flight times.

Good
+

The staff, Alena and Onam were very helpful to accommodating customers needs. They are understanding and go the extra mile to help. Thank you after feeling upset and mislead, I now cannot wait for this holiday. :) Thank you once again.

Excellent
++

Good

Excellent
++

Very nice staff. I had a problem and they immediately called me. Everything it was OK. I hope that my holiday will be OK as well.

Good
+

Very helpful and efficient

Excellent
++

This is my first time I have used Groupon to book a holiday, didn't have any idea of how to go about it and I spoke with a Mr Bill who was very helpful and explained everything to me, very polite and helpful with excellent customer service skills.

Excellent
++

Very helpful Sophia dealt with everything very professionally can't wait to enjoy my break thank you

Poor
-

Dealing with Henry :)

Excellent
++

Very good and formal service and helpful in booking a surprise holiday.

Good
+

Although I am really looking forward to my trip, I was disappointed that We have to travel further to an Airport. The dates we wanted was not available unless we paid more. I have to mention the Hotel before it was offered to be changed. What started out to be reasonable has worked out to be not so much of a good value due to having to stay and park at the airport. Sarah was helpful and did explain that the dates were all subject to bookings, and had no issues changing the Hotel for me.

Excellent
++

Rex Wilson ws every professional and helpful

Excellent
++

Helpful service

Excellent
++

Jerry was quick and very efficient and very helpful.

Excellent
++

The service was quick and accurate.

Excellent
++

Quick and helpful with my booking. Swift callback also

Excellent
++

Excellent customer service. Very helpfull

Excellent
++

Very happy

Excellent
++

Prompt and efficient service and responses

Good
+

Very helpful service, going extra mile to research options to suit my needs. Would use again

Excellent
++

Very helpful and quick service

Excellent
++

I am really grateful for the assistance extended to me...My husband and I really appreciate it!!!

Excellent
++

Very swift and helpful service

Excellent
++

Hi I spoke with Edward king, he presents brilliant customer service and communication skills. Also very understanding of my complaint. He worked hard to make sure that my needs was fulfilled. He is definitely a great employee for your team.

Excellent
++

Henry was very knowledgeable and made the booking process simple and straightforward. He got us the flight day and even the times that suited us perfectly. Emails arrived when he said and phoned us back when we had checked the email contents and were happy everything was to our liking.
Henry is a credit to Crystal Travel. Well done young man.

Excellent
++

Really good, really

Excellent
++

Sick fam

Excellent
++

The lady that i spoke to was a delight, on my side I was dealing with a noisy background and slow internet, I had to ask her to repeat herself due to children screaming on my end and on her end she calmly helped me, repeated herself, got me through a very stressful booking of a birthday surprise holiday for my parents. My handler deserves a medal! I once used Crystal a long time ago, I thought I had good service then, you just raised the bar. Thank you for everything. Would I use you again, definitely, I will also be recommending Crystal, and I'm currently looking for my next holiday with you now!

Good
+

Was very happy that i didn't need to wait to call during business hours and could book my holiday at 9pm of a Friday night, got my booking sorted quickly and Amy seemed very friendly.

Excellent
++

The service was quick and accurate and happy that additional charges were waived

Excellent
++

Easy to book, cheap price, any excuse to go on holiday

Excellent
++

It was the First time I booked a holiday or break, found it extremely easy, and I'm happy with my purchase

Excellent
++

Wonderful would love to book with Amy again she was a lot of help and very patient and professional.

Excellent
++

Great :)

Excellent
++

Very good customer service Bill is brilliant 😁

Excellent
++

Thank so much to manager of department Bill Morgan

Excellent
++

I thought the service received was great, Oman was very attentive and helpful when booking my trip. He talked me through options and prices and even gave me a call back in relation to payments ect so this was hassle free which I am very pleased about. It also means I'd most likely use the company again for booking trips.

Having said that I'd just like to point out that they should let you know flight details come through up to 3/4 days later and not on the day of booking. I panic a lot about having everything ready so it's something that they could improve on. Having said that great experience so far and nothing is too much hassle.

Excellent
++

Henry was very helpful and went out of his way to find a convenient flight for me . So far he has been very good at contacting me when he said he will and has explained what the next step will be . Very good service !

Good
+

Good knowledge of the product.

Excellent
++

Very clear and easy booking process

Excellent
++

Good experience very clear

Good
+

Mathew was very helpful

Excellent
++

Alena was very helpful and no had a very pleasant manner nothing to much trouble for her.

Excellent
++

Alena crystaltravel was very helpful had a very pleasant manner about her too.

Thank you for your help

Excellent
++

Henry Smith

Very helpful advisor, accommodating to our needs. Efficient service.

Excellent
++

Excellent service from Mathew. Very efficient organising my trip. I received a very prompt reply outlining a complete itinery.

Excellent
++

Very helpful assistant who dealt with all my enquiries and helped me find the perfect trip.

Excellent
++

Excellent service! Easy booking with a great price.

Excellent
++

Easy booking process with helpful staff! Price was very competitive.

Excellent
++

When i informed Crystal of what my travel plans where , said they would call be back and did so They assisted through the booking process and i received a a great deal on my trip
fantastic service THANK YOU
Andy

Excellent
++

Mathew was very quick and polite getting the holiday I wanted

Excellent
++

My first time to book in Crystal Travel. Thank you for Sophia who help me to get through in all my bookings. She is very eqquiped with a good customer service. I am looking forward for more transaction in this travel agency.

Regards,
Leah Casuga

Good
+

The lady i spoke with flora was very helpful to accommodate what i was looking for . Excellent customer service

Good
+

The staff are very helpful and polite. My ticket was booked and emailed to me as promised, and all the details were correct.

Excellent
++

Kate was great very patient and went out of her way to find the correct dates for us 10/10

Excellent
++

I am very happy with the service I have been given. The sales person I spoke to Matthew was very efficient.he put together a perfect package for me and explained everything to me numerous times so that I understood everything clearly.he has also kept in touch via phone calls and emails notifying me of everything.he gave me a direct line for him and called me back if he was busy and any questions I asked him he answered so that showed me that he listened and read everything I was concerned about..i have received all of my documents and he has also told me what I need to do before I fly out in may to disneyland. I was reserved about using a third party but I have been cross checking everything matthew has told me and everything that he has booked for me and its all been spot on so I am very happy with the service matthew Parker has given me and I would definitely be booking future holidays with him

Excellent
++

David was my telephone contact and he was excellent.

Thank you.

Poor
-

My husband and I decided this evening to risk booking through Wowcher. We've often looked at the deals but thought they looked too good to be true. But after a UK holiday didn't quite work out this year, we decided to give it a go and take a risk.

We found a hotel and flights for £129pp to Mestre, Venice. We decided to book and got our vouchers. The details on the vouchers were correct and straight forward.

The holiday was advertised through Crystal Travel. I telephoned the number on the voucher and spoke to Onam. We hadn't realised that the departure dates and price on Wowcher wasn't necessarily as advertised and had a heart in mouth moment when Onam said he was going to check the price availability and the date availability. We had purposely looked for dates between which I already had Leave from work booked, so the date was really important.

The date was fine and we were given a choice of two airports which was good. Onam managed to find us morning flights out and evening return flights to get the most out of our holiday. We would have preferred Luton airport but that would have meant an evening flight out and a morning return flight so at least this way we make the most of just 4 days away.

The price however, was a little more disappointing. We had supposed the price was as advertised on Wowcher. But not so! The price was £39pp more expensive than advertised. I kind of felt I had my arm twisted to pay the extra because I'd already paid £258 to Wowcher. But we still have a fairly reasonable 4* break for £168pp. It just would have been nice to have known the price wasn't as advertised.

Onam went through the booking while I was on the phone and sent an overview of the booking via email while I was on the phone. After I was given time to review the holiday I was asked to authorise the booking via e-mail and send passenger details etc. Which I did. I have been told that I will receive my etickets within 24 hours. But I do find it quite concerning that I haven't got any confirmation from Onam since I parted with the extra £78 and authorised the booking to say that the holiday is definitely booked.

I have read numerous reviews of Crystal Travel since coming off the phone and they are very inconsistent, especially when it comes to sending out etickets, so if I haven't received anything in the next 48 hours I'll be straight on the phone.

Onam was very polite, and if he didn't know the answer to something he asked a colleague. He has also said that Crystal Travel will contact the airports regarding special assistance for my husband who's a wheel chair user.

There's still plenty that remains to be seen, tickets, details of airline, special assistance etc. I would have like some confirmation having parted with my hard earned cash. But at least I will have a bank statement, the Wowcher confirmation and my email trail should I need it. So watch this space, and see if the risk was worth it or whether we'll be one of those customers chasing our tickets.

So far so good!

Excellent
++

Clear, precise information and a great price!

Excellent
++

Excellent service, went above and beyond

Excellent
++

Really good customer service from Mathew, he dealt with everything I needed and was very understanding and sorted everything out for me. I would recommend this company just from Mathews customer service skills.
Many thanks

Poor
-

helpful