Crystal Travel Reviews - Reviews Crystal Travel
Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

powered by CrystalsTravel Logo

97% of customers liked Crystal Travel

Posted Service Rating Comments
Good
+

Great at listening and answering your questions on the phone. Very polite service.

Excellent
++

Luke Smith the agent was extremely helpful talking me through the whole process as I was a first time user with griupon. He found me good flights and helped me with the whole process

Excellent
++

Able to arrange travel for the date we requested

Excellent
++

I could only fly out on 25 Feb and there was no availability but I was offered alternative flights for that date at no extra cost

Excellent
++

Charlie was very helpful

Excellent
++

FRIENDLY, HEALPFULL SERVICE.

Excellent
++

Very efficient friendly and got me a good deal

Excellent
++

Friendly efficient and was helpful

Excellent
++

This was very helpful. He ended up finding us the best possible option there is out there at this time.

Excellent
++

It was really nice to talk to Charlie, he helped with everything I needed and had an answer to every question.

Excellent
++

Very helpful service

Excellent
++

Excellent, lovely service provider - was very helpful

Excellent
++

Great service, very helpful and straightforward

Excellent
++

Very straightforward and very helpful service.

Good
+

Highly recommend crystal travel service was friendly and booking made quickly at a very good price.

Good
+

Great friendly service. Would recommend for sure.

Good
+

Great easy to use service.

Good
+

After a few initial delays with call backs. Chris was most helpful with the booking service

Excellent
++

Without doubt

Excellent
++

Definitely

Excellent
++

Yes

Excellent
++

great service

Excellent
++

Absolutely brilliant service from Matthew. Very helpful with finding the best possible hotel and flights to fit in with my schedule

Excellent
++

Very helpful and informative

Excellent
++

My overall experience was indeed 5 stars; this was due to Kate, the agent who explained everything to me perfectly. I am truly grateful to Kate who, by helping me to understand the finer details, has given me the chance to take a holiday to Rome with my girlfriend. I will HIGHLY RECOMMENDED this experience and pass on Kate’s details to my family and friends to use for future holiday quotes.

Good
+

Friendly and kind customer service rep on the phone who helped us book our honeymoon. The only reasons I'd take a star off is that there were quite a few extra costs involved such as upgrading to slightly faster buses which ended up adding quite a lot to the cost of the holiday. It would have been nice to have these included in the price to begin with. Overall though happy with the experience - let's hope the holiday is great!

Excellent
++

Amy was great to deal with and helped talk me through the booking system in a very straightforward way.

Excellent
++

Albert was very helpful throughout the booking process even when I had problems with my credit card. Thanks

Excellent
++

Great!

Excellent
++

As Above

Excellent
++

As Above

Excellent
++

Lovely service and helpful

Excellent
++

She is very helpful,friendly and polite all through out so decided to booked

Excellent
++

The staff very professional and friendly.

Excellent
++

very patient and kind I will be using crystal travels for all my holiday bookings very happy customer

Excellent
++

she has very good price. i am just in love with her!!!

Excellent
++

The service is good and they always try to make the client happy by finding the best fares

Excellent
++

Kate was very helpful with researching and explaining my booking options , answering all my questions and confirming my reservation details once I had decided on my preferred options.

Excellent
++

Big Thank You for Albert , very helpfull and nice and most important things very patient.

Excellent
++

Luke Smith was a great help and assisted with all my questions.

Excellent
++

Kate Gonez, was absolutely incredible. She was patient with me when I couldn't make up my mind and sent me lots of information when I requested them. She didn't mind me calling her every so often to through things I was unsure off. Thanks Kate.

Poor
-

More clarity on the extra travel and the hotel originally advertised would have been appreciated

Excellent
++

Great

Excellent
++

Very good explained everything and very helpful

Excellent
++

Happy to have found CT and used them for this trip!

Excellent
++

very helpful will definitely be coming back for my next holiday.

Excellent
++

Very happy with the service

Excellent
++

The person I had booked my holidays with very helpful and very polite

Excellent
++

Really easy to book over the phone, Kate was very informative and helpful

Excellent
++

Really helpful, quick and easy process. Explained everything really well

Excellent
++

excellent clear communication and very helpful

Excellent
++

CLEAR COMMUNICATION AND VERY HELPFUL

Excellent
++

Excelllent customer service

Excellent
++

Very helpful and and explained things very well

Good
+

arranged alternative travel arrangements when dates werent avaliable

Good
+

simple process, found alternative travel arrangemenst

Good
+

good deals and organised alternative travel arrengements

Good
+

orgnaised alternitive travel arrangements

Excellent
++

Really helpful and sorted out my booking without any fuss.
Thank you.

Good
+

It was brilliant customer service from Jenni and I am so pleased with her patience to get what I wanted to achieve. I will definitely recommend to my family members and friends.

Thanking you,

Best Regards,
Aloshias Augustin

Excellent
++

They helped very much, would recommend the prices are amazing

Excellent
++

excellent service very patient and helpful

Excellent
++

He listened to us and helped us with our needs and concern. He was very helpful often repeating himself so we could understand. Regarding times of travel.

Excellent
++

the service was helpful and amazing and Amelia helped me to choose suitable time for travel.

Excellent
++

Such a good service & ALL the information I could wish for Charlie my booking agent (what a star) Give this man a pay rise :)

Excellent
++

Good and easy

Excellent
++

As Above

Excellent
++

Excellent service and information given

Excellent
++

Clear concise information and explanation.

Excellent
++

Very helpful! Dealt with Mathew, very informative and a smooth process!

Excellent
++

I have got best service so far

Excellent
++

Satisfied with the service

Excellent
++

Excellent and quick service

Excellent
++

Excellent service
Highly recommend

Poor
-

Happy with service provided however it took long time and a few phone calls to complete the booking

Excellent
++

Great customer service thankyou so much

Excellent
++

Lovely customer service Thank you so much.

Good
+

Pleasant booking experience. Only difficulty was when reviewing the prebooked holiday via email prior to confirming the details - this a a bit rushed and more time should be allowed during this final checking process.

Excellent
++

VERY HELPFUL

Excellent
++

spoke to Ben and he was very helpful and answered all my questions and was very knowledgeable. was very please i spoke to him.

Excellent
++

really please with the service and the gentlemen I spoke to [Ben], he was very helpful.

Excellent
++

absolutely brilliant service, Ben was very helpful and gave me all the information I needed. He was also able to provide discounts for me as well. realy pleased with the service.

Excellent
++

Luke smith, genuine fella. Patience of a saint. Top work . Give him pay rise 👍

Good
+

Great service, very helpful and informative agents.

Excellent
++

Mathew was absolutely great! He has perfect English (colloquially perfect) and is extremely pleasant and patient.

Good
+

Amy was very good

Excellent
++

Very easy booking. Mathew helped tailor the booking to meet my requirements. Very helpful.

Excellent
++

Mathew was extremely attentive and tailored my booking to my families needs. Will definitely use again.

Excellent
++

Very quick and easy to get through to and helpful

Excellent
++

Good service . Easy to get issues solved

Excellent
++

Chris was very helpful, gave me all option on everything I needed, gave me the best option and told me everything I needed to know was so helpful

Excellent
++

Easy to book and a good price from regional airports

Excellent
++

Very efficient service and easy to book

Excellent
++

Great company

Excellent
++

Eddie the best staff and great communication and help thanks

Excellent
++

The person I spoke to, Mathew, was so helpful and went above & beyond to make my holiday as fantastic as possible as I said it was for my partners birthday, without my asking! I couldn’t be happier.

Excellent
++

Very helpful, talked us through every step slowly and would highly recommend, friendly staff.

Excellent
++

Zing was very helpful and he talked us through every step clearly and got us the best deal possible

Good
+

Personal service.given thier name and tel line so didn't have to repeat information

Excellent
++

Very polite and helpful staff.