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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

The agent managed to arrange different flight times that suited us best for the best price

Excellent
++

The agent helped me find the best flight times for the best price. It was so easy to arrange. Thank you so much

Excellent
++

easy to contact and is very accomodating

Excellent
++

easy to communicate with and very helpful especially the agent, Connor.

Poor
-

Cost more than advertised

Poor
-

Advertise prices from each airport correctly

Excellent
++

Very nice, patient attitude and didn’t make me feel at all rushed. Was very helpful and informative

Excellent
++

Very patient and helpful. Very satisfied with the service.

Excellent
++

Amy was very helpful and helped me through the booking

Excellent
++

A seamless transaction because everything was explained thoroughly.

Excellent
++

First time using them but great service

Excellent
++

Rony was very helpful and explained things clearly .

Excellent
++

Lauren was helpful to no end and could not do enough even though I took up so much of her time she is a credit to the company

Excellent
++

Lauren Wood was helpful to no end and could not do enough even though I took up so much of her time she is a credit to the company

Good
+

difficult to get hold of the relevant consultant but when contact was made with Rony he was very efficient and service was excellent

Excellent
++

Very friendly and helpful. No complaints.

Excellent
++

Chris provided excellent customer service. And was very patient with all my queries regarding my trip.
I hope to deal with him again in the future.

Excellent
++

As Above

Good
+

It would have been 5 stars but Rony made an error and said I could pay for additional services later but then said I needed to make the payment straight away

Good
+

Rony was very helpful😁

Excellent
++

Very helpful, easy to talk too.

Excellent
++

Rony was very friendly and super helpful.

Excellent
++

Great service! Thanks Rony!

Excellent
++

Roger was very helpful and patient. Easy to book and very professional.

Excellent
++

The customer service agent I spoke to was so helpful! Excellent

Excellent
++

Kate was fab, very helpful and efficient.

Good
+

I thought the service I got from Charlie was very good and helpful

Excellent
++

Amazing customer service! Made the experience as easy as possible and plenty of options given for travel. Amy was an absolute pleasure to book with!

Excellent
++

Superbly handled and attentive

Excellent
++

Ben was very helpful answered everything that was asked.
So looking forward to the break.
Would definitely recommend crystal travel.
Will book again

Excellent
++

Excellent service. Ben was so patient in making sure I got exactly what I wanted. I will recommend Crystal Travel to all my mates.

Excellent
++

The service was brilliant. I am very grateful that I had previously spoken to Ben and he had an outline of everything. After calling today he was extremely helpful and patient with getting everything the way I wanted.

Excellent
++

Very clear understanding and well explained.

Excellent
++

I received exceptional service from Roger. He took the time to satisfy all of my enquiries with patience.

Excellent
++

Ben was great - very helpful in making the best of a friends holiday to Iceland

Excellent
++

Was helped through the whole booking by Zing such excellent customer care.

Excellent
++

I luckily had the help of zing. I was given the voucher and had no idea what or how to sort it out he helped me every step of the way.

Excellent
++

Zing Adams is a brilliant agent. Very helpful and so friendly. He derserves a pay rise and a free holiday! He made me feel very comfortable and answered all my questions. The process was very easy and very impressed with the price. Thanks zing for all your help. Gemma

Excellent
++

Briallant very kind spoken too fast and efficient
Crystal travel help you with every thing

Excellent
++

The Crystal Travel operator Charlie was excellent in guiding me through the booking process. Excellent service. Will book with them again I think.

Excellent
++

Zing was the agent who dealt with my booking, he was very helpful and friendly.

Excellent
++

Great service very friendly and exceeded expectations. We will book again.

Excellent
++

Charlie was amazing, he was very through, he was quick and helpful and a very nice man. Great service. Very pleased and will definitely book with him again.

Excellent
++

I would recommend Crystal Travel. I was very much impressed with Charlie - the holiday operator who took my booking. Friendly and helpful in every way.

Excellent
++

Very helpful, polite and patient. Now just looking forward to our trip!

Excellent
++

Very helpful as my first time holiday booking online .

Excellent
++

Zing went out of his way to make sure we got the holiday we were hoping for. Would highly recommend again!

Excellent
++

Very friendly and helpful service

Excellent
++

Roger is a gem. Great customer service n guidance throughout.

Regards, Emmanuel.

Excellent
++

Ben was very helpful and attentive to my needs.
Can not fault his costumer service.
Thank you A*

Excellent
++

Excellent service and good value

Excellent
++

Very kind and helpful staff. Couldn’t be better

Excellent
++

Very polite lady and helpful. Very thorough with the information given

Excellent
++

Good communication from representative.
Pleased with the deal.

Excellent
++

Great explanation throughout the call. Everything was made clear. Good selling points for changing the hotel.

Excellent
++

Very good services, will definitely recomend

Excellent
++

Very helpful with booking information and advice. I want to thank Amy for all the support and guidance provided in my first time booking holiday for Amsterdam. Will recommend

Excellent
++

Ben ..was a excellent advisor.. did not rush at all into making my decision... very calm and clear .. relying the content of my trip back to one .. well done Ben

Excellent
++

Roger was helpful and patient which made booking easy.

Good
+

Roni was very polite and helpful in getting us the best deal for our money

Excellent
++

Ben was very helpful, arranged convenient flight times and explained everything in details. Highly recommended

Excellent
++

Shane gave very good service

Excellent
++

Brilliant service ...have already recommended

Excellent
++

Sorted out my problem

Excellent
++

Very helpful and went beyond his job roll

Excellent
++

Great service Conner was fantastic in helping us and offered to talk us though on line booking

Excellent
++

Amy was very courteous throughout; offered me alternatives and gave me a clear view on how much the various options were; didn’t put me under any pressure but allowed me time to consider the options

Excellent
++

Chris, whom dealt with me was so friendly. He listened to what I wanted and he came back with a better offer taking into account my personal situation. He came across very caring and kind. At no point he made me rush and gave me the time I needed to to think about what I wanted.

Excellent
++

Excellent service

Excellent
++

The holiday was organised with care and at each stage it was made clear to us what we were buying and what to expect.

Excellent
++

Very helpful

Excellent
++

Amy was very helpful and told me all i needed to know and made me feel at ease as this is the first time ive booked a holiday to Krakow.

Excellent
++

Rony was brilliant

Excellent
++

Went the extra mile

Excellent
++

I have always use crystal travel for my holiday.... thank you

Excellent
++

Very good Customer service definitely recommend and albert was great

Excellent
++

Albert and Zing help me with good price and holiday....

Excellent
++

Found the best deal with crystal travel i am so excited for my holiday...

Excellent
++

I will always book with Albert....

Excellent
++

i had book with crystal for first time, very happy with my holiday..

Excellent
++

As Above

Excellent
++

Excellent easy and professional service

Excellent
++

Very good Customer service definitely recommend

Excellent
++

Rony was very helpful, efficient and polite - found me good flights which gave me an extra full day at my destination. He explained everything clearly and paid great attention to detail.

Excellent
++

The service was fabulous and the advisor couldn’t have been more helpful.

Bad
--

The 'deal' offered through Groupon for a trip to Prague is a total joke. Having purchased a voucher we had to pay an extra £150 for decent flights which is actually dearer than booking the flights ourselves!!!! The hotel offered on the Groupon deal was unavailable and the one offered is much further from the town centre. Although the agent was efficient and helpful (has offered a better deal on a further booking) he was forced to apologise that his system did not always have access to the best deals eg Booking.com. Unfortunately we have paid substantially more than if we had booked directly ourselves. Lesson learned- DO YOUR HOMEWORK!

Excellent
++

excellent service from your operative connor murphy went through all the details we need for our trip

Excellent
++

Good deal and helpful advisor. Haven’t done the trip yet but so far so good!

Excellent
++

Helpful advisor, answered all questions clearly

Excellent
++

Crystal travel provided a professional and friendly service. Amy Beyer was my travel consultant and she was very helpful and thorough with providing me with a range of options for travelling. She was excellent and I wouldn't hesitate to recommend her!

Excellent
++

Ben showed a lot of patience during the process.

Excellent
++

Connor was very helpful, changed my mind during the process but this was not a problem, Connor updated the details. Will use Crystal Travel again!

Excellent
++

Very helpful agent who found what I wanted, hassle free very fast and called me back at a time that suited me!

Excellent
++

Connor was very helpful, friendly and presented informative and professional throughout. A real asset to Crystal Travel.

Excellent
++

Connor was very professional and polite. He answered all questions and he had a very good knowledge of the product Crystal Travel was offering. We will definitely be using your Company in future. Please thank him on our behalf.

Excellent
++

Amy is a trust worthy emplyee she always goes the extra mile to make sure she tailors the hoilday to my exact needs l never book anywhere else always go through amy thank you amy

Good
+

Great service

Excellent
++

Amy exelent job. Very knowledgeable. Helped me through every stage of my booking.

Excellent
++

Excellent service with a lot of help. Sorry for very long phone call as I wanted to understand our payments. Thank you.

Excellent
++

Ben was really helpful when I made my booking. I got an email with the travel details immediately. I would use again.