Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Philip from Crystal Travel company had helped us to book the ticket in well respective manners .though while booking the ticket he was very helpful

Good
+

Very good service

Excellent
++

David was first class... very helpful individual with excellent manors... our call was terminated and he called me back.. excellent customer service.. credit to your company... give this a man a pay rise!

Excellent
++

very good service

Excellent
++

Kate was the person who I spoke to about a trip to Barcelona.She was very helpful in the way she handled my questions.She had plenty off options about the flight arrivals & departures.
She even gave me suggestions about transfers from the airport to the hotel.I had not asked about this but she went out of her way to help.
Thank you Kate

Excellent
++

Sharon (agent) was very helpful thanks I will use your service again

Excellent
++

Sharon have the time to talk with me with respect ,allow me to take my time to confirm my details ,full explanation of everything ,encourage me to book with the company by recieving some token when i introduce people .Excellent customer service .

Excellent
++

Brilliant Service Sharon was really helpful

Excellent
++

all i can say is your excellent

Good
+

Good customer care but barkine policy bit confused. It's great value on our price. Amy was really good for earning.

Excellent
++

I appreciate the courtesy and helpfulness of your employee Thomas White. He was extremely patient and processed my purchase smoothly.

Good
+

Amy was very helpful and provided me with a range of options. I felt that she listened to me and had my best interests in mind in terms of cost and convenience when looking at options around my holiday. Keep up the good work!

Excellent
++

Worried at first because saw all negative reviews on trip advisor ,however called them and Jack was very helpful and assured me that my flight was booked although it took a few hours .Checked with airline to confirm booking .All good!!

Excellent
++

Very efficient at communication- Henry was very patient organising what days worked best, and also looked for better flight times to extend the holiday, so I'm very grateful for that.

Poor
-

The Way the booked and confirmed was done in a professional manner and accurately and Mr Rex at Crystal Travel tried to help me to make sure I understood everything about my booking and condition of travel and was polite and patient.

Excellent
++

Excellent service - would definitely recommend Crystal Travel to my friends.

Good
+

Really good value deal and I can't wait to go!
I was dissapointed by unavailability and unavailable airports. Thankfully the team at crystal helped me out and managed to get me the date I wanted to travel. Really helpful team. Make sure you are available for all the dates and able to travel to different airports just incase the ones you want or live closer to are fully booked.

Excellent
++

The man concerned, Bill Morgan,did a very good job sorting me out a good deal on our trip to Berlin & Prague. He phoned me back promptly & dealt with my enquiries very professionally.

Excellent
++

I would like to thank Lauren for all her help. She made the whole booking process extremely easy and straightforward. Thanks again.

Excellent
++

Communication was excellent David was very polite an really helpful I had never booked a holiday before he talked me through everything step by step an made the experience stress free
thank you
Mrs Rachel Connolly

Excellent
++

My conversation with Sophia was brilliant ! Very helpful 😊 Looking forward to the holiday

Excellent
++

I found Amy to be very friendly and helpful. She took her time to understand what I was after and found me some great packages. The customer service was excellent. Thank you

Excellent
++

Very helpful, accomodating and friendly.

Good
+

website needs updating with telephone times.

Good
+

It was a fairly smooth process, the only problem we encountered was trying to get through on the phone, the website had a different closing time of the office (11pm)

Poor
-

Complicated booking

Excellent
++

Very friendly and efficient service.

Good
+

Service was very good helpful friendly and polite .

Excellent
++

Great service, nice to talk to, sorted all issues. Very competent and clear.

Good
+

good service

Excellent
++

I spoke with Sophia, she was lovely and very helpful in guiding me through the booking process.

Excellent
++

the contact person is a very good person with patience.
Thank you so much.

Good
+

very patient

Excellent
++

good job good service

Excellent
++

Flora was wonderful.. very patient.. great experience

Excellent
++

Had a great experience. There were so many things to consider on top of the original redemption of my vouchers - upgrades, transfers, alternative flights - things that I wouldn't have thought of without Amy's help. I was booking for a friend and had to keep whatsapping to check if she agreed with the options and Amy was really patient and helpful throughout the 45 minutes.

Excellent
++

amy was a star.very helpful and informative.nothing was too much trouble.polite and articulate.would certainly book through amy again.looking forward to our three day break in june.

Excellent
++

Amazing

Excellent
++

Knowledgeable, efficient and friendly service. Thank you!

Excellent
++

Flora was really helpful and made my first experience booking with yourselves easy and hassle free. :)

Excellent
++

Sarah was very helpful and managed to secure us a great deal. Very good service 😀

Good
+

My flight purchase was initially declined, which was pretty annoying. But when I phoned customer service, I was immediately connected with a very helpful consultant: Jack Brown. He sorted everything out and I successfully booked my flights.

Excellent
++

Very helpful and tailored our trip to suit us.

Excellent
++

This is my first time purchasing a holiday with Crystal Travel so I was not sure what to expect. I brought a voucher on Groupon and rang Crystal Travel, I got through to an extremely friendly, polite, very well informed and proactive representative who talked me through the arrangements for my holiday. I had many questions and the Representative was very patient with me. I do not know what the holiday will be like but he assured me the choices that had been offered to me where the best for me and for the moment I have piece of mind. I will follow up my experience once i have been on holiday in June 2017. The Representatives name was Edward King. Thank you Edward

Excellent
++

Bill, my advisor, was friendly, helpful and very knowledgeable. He mad the whole process easy, and was always there to answer my queries.

Good
+

Sophia was great with explaining exactly what we were getting

Good
+

On the whole the experience was good. My only problem was that the person I spoke to had an accent which made it difficult for me to understand on occasions.

Excellent
++

Really helpful and clear about details... was panicked at first about spending money online and that it might be a catch but staff at crystal travel were really reassuring and helpful it has put my mind at ease about purchase and holiday booked.

Good
+

great customer service and the staffs were helpful.

Good
+

very useful service. staff was hepful with my booking and explained the necessary steps clearly.

Good
+

Good follow up

Excellent
++

Henry followed up, found deal re flight times I asked for, was prompt in doing what he said he would do. Basically he did his job very well, which not many these days do.

Excellent
++

Very good customer service. Responsive to requests to changes in itinerary. Good follow up on our enquiries. Good prices too

Good
+

ALENA HAS BEEN GREAT AND REALLY HELPFULL. THANKYOU FOR YOUR PATIENTS

Good
+

ALENA HAS BEEN GREAT THIS EVENING AND GAVE US ALL OF THE SUPPORT WE NEEDED. THANK YOU FOR BEING PATIENT WITH US

Excellent
++

This was my first experience with Crystal travel . I happened to deal with Drake Miles (Their representative) who was very helpful through out the planning and finalizing my travel plan.He has helped me with all my queries . Extremely professional and to the point communication .

Excellent
++

Staff over the phone were very helpful and service was quick with emails promptly sent to confirm booking.

Excellent
++

Exceptional service from Drake, very personalised, effective and friendly. Top work!

Excellent
++

reliable and very helpful of giving information

Excellent
++

excellent service

Excellent
++

Mathew at Crystal Travel was professional and courteous. Processed booking efficiently, all hassle free. Thank you
Edit

Good
+

good customer service

Excellent
++

Found dealing with Crystal very easy and Drake was very helpful.

Poor
-

Spoke to 3 advisors and got 3 prices, could be more consistent.

Poor
-

Not sure yet - haven't been away! Also find it slightly odd that I'm required to give feedback in order to book a holiday....

Excellent
++

She was very patient with me.

Excellent
++

Very good service and a very helpful advisor

Good
+

Great experience

Good
+

Very good service. Bill was very helpful and was available to talk when needed.

Bad
--

very disappointed with treatment by the company[ see relevant e-mails]...booking ref.TL71454281..please investigate before I take further action.

Excellent
++

I am very happy with the customer service I had with Crystal Travel and the goodwill gesture I had when I explained my circumstances, therefore I changed the date of my return ticket twice.

Excellent
++

Sophia was an agent we were dealing with . All great

Excellent
++

My experience booking a flight to Manila with Dave was excellent. He was very pleasant ,helpful and accomodating. Dave have assisted me and provided with all the help I needed. He is a very good role model of the Crystal Travel customer service staff which makes your Travel Agency highly recommendable. Thank you Dave and job well done.

Excellent
++

My girlfriend booked this trip with Alena, she said she was very helpful and with a great price! Would highly recommend

Excellent
++

Alena has been very attentive, I have spoken to her on two occasions about this trip and she remembered who I was. She has been very helpful and I would recommend the company

Excellent
++

Ami offered a very professional service, she was helpful and polite. I couldn't ask for more.

Excellent
++

Really good, really helpful. Did everything she could to help us get what we want

Excellent
++

She handled it really well. Went above and beyond to find what would work for us. Even with additional costs it was great service and she was very polite.

Excellent
++

Staff very helpful and thoughtful

Excellent
++

Sophia is very Competent with Goof Customer Service.

Thank you so much!

LEAH CASUGA

Excellent
++

Although I wanted certain dates and this proved a little difficult, Sarah was the Crystal Travel representative helping me, she was extremely helpful and got exactly what I wanted. Many thanks

Excellent
++

Easy to book and very friendly

Excellent
++

very helpful and polite

Excellent
++

Very helpful changed everything what i asked of her. Lovely helpful woman

Excellent
++

I was really happy to get such a good deal ! Rome Florence & Venice incl flights train tickets and hotels, organized by Sophia. She was extremely patient in getting us the exact times and dates we wanted at a really good price. She wasnt in a rush just to sell any old trip she wanted us to be happy. Really happy with her service and patience.

Good
+

Good

Excellent
++

Good customer service

Excellent
++

Kate, who I spoke with, was very helpful and talked me through everything.

Good
+

Excellent Service by Crysatal Travel. Friendly and helpful

Excellent
++

Good Service

Excellent
++

she has been really patient and efficient.

Excellent
++

Kate was very helpful and responsive on the call!

Excellent
++

Very helpful operator, patient and informative and he answered all the questions I had

Excellent
++

Edward was very helpful and polite when making my booking, he explained everything clearly and I feel very satisfied with the way he handled my call

Excellent
++

The advisor I spoke with was very helpful and helped me through the whole process which was smooth and efficient. Booked the dates I wanted and everything needed. Very happy Customer

Excellent
++

I just got off the phone to one of your travel consultants, Sofia and she is one of the most friendly travel agents i have spoken too. Sofia was very understanding when considering my needs despite me changing my mind 1000 times! Will definitely be requesting her services again when booking my next flight!

Excellent
++

Very polite and consistent time wise.

Poor
-

it all takes far to long on the phone

Excellent
++

Alan was very helpful and accommodating. I would like to deal with him in the future.

Excellent
++

Very helpful, discussed and understood requirements, and sourced ideal short break at good price