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A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Great Service

Excellent
++

Great service from Rony! Very friendly and helpful!

Excellent
++

I recommend this service to anyone ,I had a lovely young man called Roger,who spend so much of his time explaining everything to me ,he was a great help and very patient with me ,took his time to check better option for my flight and I think he was a wonderful gentleman ,thank you very much Roger,

Good
+

Rony the operator was was helpful and friendly and I could not have asked for anymore from him.

Good
+

Good communications and worked hard to give me a good deal. Sometimes difficult to understand hence the 4 stars. I would recommend

Good
+

Good service by agent Rony

Good
+

the agent Rony is very accomodating and helpful

Excellent
++

Quite good experience, kindly staff .

Excellent
++

Charlie was amazing and thoroughly helpful. I was nervous about going though this booking procedure but Charlie made it comfortable and stress free 😊

Excellent
++

Great service. Changed my flight times and booked a shuttle service with no fuss. Very helpful and friendly

Good
+

Hello, I would just like to say that the service Drake provided was very efficient and very polite despite my couple of "additional" requested changes.

Excellent
++

Excellent customer service from Ben

Good
+

Connor is very accommodating and very professional in dealing w his client.
Trying his best to search and find whats best for his client. Excellent attitude and wish him luck and your good office as well.
Brilliant ! 👌😉

Good
+

Choice of hotel was excellent

Excellent
++

Drake went above and beyond to accommodate the best possible holiday deal, to allow me to gain the most from the deal I had bought.

Excellent
++

So efficient from start to finish. I was amazed at the response time, the online and telephonic support. Crystal Travel is incredibly accommodating with dates and flights, they really try to meet your needs. Would definitely recommend!

Excellent
++

Hiya,
My agent Rony was very helpful and friendly. Thank you for for my holiday!

Excellent
++

Hiya, I have learnt a lot about my holiday destination and hotel from my agent which you don’t always get. He was very understanding and I couldn’t of asked for more. I was seved by Rony.
Thank you.

Good
+

Very helpful and polite staff (Shane)

Excellent
++

I had several conversations with Albert Johnson, who was very helpful and considerate, and had a lot of patience as my trip to Prague changed a few times due to several reasons.... so all in all a very helpful and friendly service by Albert and would recommend and use them again and also tell my friends what an excellent service you all give

Good
+

Overall it’s excellent service. I’ll highly recommend them

Excellent
++

very helpful advisor, conner couldnt do enough to help with our booking, quick, clear, informative and made it very simple. would book with crystal again. he made our booking to venice very easy. good price, nice hotel, dates that we wanted, and sorted our taxi returns out too. very pleased. thank you

Excellent
++

Very professional service

Excellent
++

Very helpful and informative.

Good
+

Sandy was very friendly and helpful

Excellent
++

Impeccable service, couldn't have done it better myself!

Excellent
++

Roger Knox was very pleasant and helpful and the whole booking process went smoothly.

Excellent
++

Roger was able to get us additional discounts and was very helpful when arranging alternate flight times and talking me through the booking process.

Excellent
++

Crystal travel services were very helpful and offered advice. Thank You

Excellent
++

Excellent

Excellent
++

it was a gift so I didn't have to deal with the booking but from what I hear it was pretty easy.

Good
+

easier than expected​

Excellent
++

Very good customer service from Rony, thank you very much!

Excellent
++

Amazing thank you Rony!! Very helpful and amazing service.

Excellent
++

The agent I spoke to (Garry) was very helpful and answered all my questions. He immediately amended a mistake I spotted on my booking and phoned back a couple of times to inform me how the booking was progressing.

Excellent
++

Roger was friendly and helpful.

Excellent
++

Kate was amazing, she was polite and helpful with me and my girlfriend and and she sure we got the right package and additions to make our holiday as best as it could be!

Excellent
++

Kate was so patient and helpful and made sure I was happy with my booking and provided better alternatives with my flights and luggage to ensure my holiday was enjoyable and a comfortable experience.

Excellent
++

Never used the service before but everything was made so much easier by the travel agent Ben who talked me though everything and answered every question I had. Wonderful service, a little annoying at times when you can't see everything in front of you yourself but Ben read everything out clearly so couldn't fault him there.

Excellent
++

Ben was wonderful in booking mine and my partners anniversary getaway and he made sure to accommodate everything for us! The phones disconnected at one point but he made sure to call me back and resolve any and all issues. This was a pleasure booking with them first time and I look forward to my trip.

Excellent
++

Excellent and efficient service.

Good
+

Roger was very helpful and patient

Excellent
++

Yes would recommend very patient and accommodating

Excellent
++

I have to say that I‘ve used so many different companies before but I have never met such a professional agent, very careful to details, very explicit and very friendly.

Excellent
++

Very good services,really glad that I chose them.Thanks

Excellent
++

I am very happy with the service, the gentleman Roger,with whom dealt with my booking was so patient, helpful and got me the best deal he could. From everything from flight times,transfers,train transfers as 8 am travelling about,distance of hotels to airports and train stations, I was told all that over the phone and he kindly also put all the information in an email for me. I will use them again and I really would like to thank Roger for his help. Thank you

Excellent
++

Garry was very helpful and polite

Excellent
++

Was easy to book and service was great

Excellent
++

Your agent Garry Williams was the most helpful person I have ever spoken to when booking something over the phone. He deserves recognition within your company

Excellent
++

Hi there, I have booked a holiday with Crystal Travel to take my family to Rome. Lauren, my booking agent was very friendly, and helpful in assisting me with all my questions and arrangements. Thank you so much Lauren for your help! Great customer service.

Excellent
++

They are very helpful and give essential advice when needed. The price of holidays are much cheaper with this agency compared to other ones I had looked at. This is my second time booking a holiday with this company and they also give free transport from the airport to your hotel. Very happy, amazing customer service and would recommend this agency. I want to thank couple of their employees even further, Daisy and Sandy, friendly people.

Thanks, from Sayed and Golbalaq

Excellent
++

Excellent customer service

Excellent
++

As Above

Good
+

Pretty straightforward booking. Big thank you to Zing Adams for being a helpful booking agent.

Excellent
++

First rate no problems Rony was very efficient helpful very good

Excellent
++

Rony was very helpful polite and efficient. Had a very good experience

Good
+

Very good, Connor was very lovely and polite. He did everything he could to help me. Dropped a star because the booking process did take quite a long time and there were some system issues apparently and I had to be called back but Connor not to blame for that. I felt very comfortable chatting with him and we are very pleased with our booking.

Excellent
++

Fantastic service from Lauren today. Thank you

Good
+

Very clear communication. I was disappointed having to pay extra for certain dates.

Good
+

The initial call was particularly lengthy but considering the amount of booking within the package that was largely understandable. Since then the calls were brief and completed the booking in satisfactory manner.

Good
+

There was a lot of booking for this particular holiday (flights, hotels and train transfers) so the process took nearly an hour initially but the service was good and courteous.

Excellent
++

The advisor who dealt with me Lauren Wood was amazing. I had got myself into quite a pickle and she sorted everything out for me and so absolutely fantastic cannot praise her enough. Would definitely recommend and will most definitely use again thank you so much Lauren and Crystal Travel

Excellent
++

Would definitely recommend to anyone.

Excellent
++

Lauren provides an efficient and positive service. She answered all of my queries and gave me in-depth detail on my holiday. Would recommend to anyone! Great customer service and very friendly.

Excellent
++

Super service from Rony

Excellent
++

Very helpful offering alternative suggestions

Poor
-

Ben as very knowledgable and knew about the cheap groupon process but I thought his sales technique was very pushy.

I suggested I would call him in a few days so I could confirm my annual leave, but he said that would call me back which was good follow up. I suggested in 5 days but he called the following day when I was busy and had no feedback to offer. He then called 2 days later asking if any follow up and I said that as discussed I would find out at a later date.

When leave was confirmed, I called him to arrange booking but there was an issue getting the groupon code. So I said I’ll call him once I get the code, but he phoned me back after an hour. I explained again that I would phone him once I have the code.

After booking, with this feedback form, he was pushy for me to complete whilst he was on the phone, but I said that I was busy but would do it later.

All in all, great deal for the holiday, but the sales technique was too pushy and didn’t seem to embrace listening to my follow up.

Excellent
++

Charlie was great, very helpful, and nice.

Excellent
++

Charlie was very helpful and thorough!

Excellent
++

Very friendly and helpful person a good holiday for me and my partner.

Excellent
++

our holiday to so special to us... thank you albert

Excellent
++

the person who help me book my holiday was a great agent... good price...

Excellent
++

He was so good at the call and given me the dates I wanted.

Excellent
++

He has provided me with the best deal possible.

Excellent
++

Ben was very helpful and succeeded in supplying us with the holiday we wanted.

Excellent
++

Easily solved all questions

Excellent
++

Connor made a Holiday perfect

Excellent
++

Excellent they go above and beyond for you

Excellent
++

Very friendly and helpful finding a good affordable short break

Excellent
++

Excellent service

Excellent
++

Excellent service
The lady I talk to her name was kate book my hoildays very pilot guide me through the procces and help me alot.

Excellent
++

Rony was super helpful and was very patient with me. He looked up many different dates to get us the best deal! He talked it through so that I understood the process! Thanks Rony!! You’re a star :-)

Excellent
++

Great customer service. Very helpful in getting me the ideal package

Excellent
++

They have been very helpful in meeting my needs. Thanks

Excellent
++

They went out thier way to accomodate my preferences and offered a competitive quote.

Good
+

booked a 4 part break to Europe through roger at crystal travel which entailed hotels and trains and flights quite complex combination however roger managed the deal in a proficient and friendly manner very pleased

Excellent
++

Very good service Drake was very helpful and sorted everything out for me.

Excellent
++

Garry was very helpful and would definitely recommend

Excellent
++

Rony was very helpful in making all arrangements

Excellent
++

Very helpful service. ROny very helpful

Excellent
++

It was easy to communicate

Excellent
++

As Above

Excellent
++

Roger and kris were both v helpful. roger finalised all the booking with speed, politeness and i was v. impressed.

Excellent
++

Ben was very helpful in booking my holiday to Rome. He explained everything really well.

Excellent
++

Excellent service all around

Excellent
++

Very helpful service

Excellent
++

Very helpful and customer friendly

Excellent
++

Very helpful man

Good
+

Very helpful service by Kate although prices to complete booking has been very complicated.

Excellent
++

Patient,very helpful,inthusiastic,overall Roger is professional.