Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Very good service!

Excellent
++

服务态度很好,我会推荐给好友

Excellent
++

Very good service friendly staff

Good
+

very helpful.i would look for another holiday in the future

Excellent
++

Thank you for the quick and fair refund.

Excellent
++

Excellent service with Andy . I had contacted other travel agency regarding my travel. But Andy was very patient to get the best affordable option for me. I will now continue to use Crystal Travel Agency .
Well done Andy

Excellent
++

Superb

Excellent
++

Excellent customer service

Excellent
++

Very helpful and went above and beyond to get us the deal we wanted. Thank you

Excellent
++

Very helpful and know exactly what I am looking for. That was an Excellent service. Well done, Andy. Keep up the good work👍

Excellent
++

Lauren in customer services was really helpful with my queries and sorted them for me.

The trip went smoothly with no hiccups or complications.

I would definitely travel with Crystal again.

Excellent
++

Excellent service.

Excellent
++

Andy was very helpful and gave me all the informations that i needed quickly and he sounded very friendly.

Excellent
++

Johny is good man

Excellent
++

We contacted you in regards to a Holiday seen on Wowcher, But after talking with Kate Jones she offered us a better deal suited to our needs , Very Helpful and Knowledgeable to our customer requests, well done !!

Excellent
++

Very helpful and clear information

Excellent
++

Very helpful, I would def use again.

Excellent
++

They got me a fantastic deal

Excellent
++

Ok

Excellent
++

Yes Johnny was very helpful and efficient i would book again crystal travel .Service.

Excellent
++

Very helpful and supportive through out the booking for the ticket

Bad
--

Johnny has been fantastic

Excellent
++

I had to book a last minute trip and tried to do it at 4am, the site wasn’t accepting my card and I resigned myself to wait till they opened before I could sort it out, however I got a call within half an hour and was helped through the process. The price was very good for a last minute trip and I was extremely pleased with their attention to detail and quick response. Will definitely use them again.

Good
+

Very helpful team. Was able to find me a reasonable flight.

Excellent
++

Hi

Excellent
++

It was so easy that I was not expected it
I was so happy that mr Johnny was very helpful & really experienced, very quick & efficient

Excellent
++

Excellent. The Crystal Travel web site and emails contained all the essential info required for a traveler: full detailed set of travel details at top; T&C below; marketing and sales kept separate to reduce confusion. Probably the best formatted info I have seen for years from any airline booking company. Please keep this up, as I believe this is what travelers really want to see and receive.

Good
+

I appreciated how they contacted me over the phone straight away to check as I finalized the buy.

Poor
-

I found a cheaper flight on their website so I decided to call their number to assist me.All the 3 agents I called told me the flight I was after is not available but they have alternative but not cheaper.It was either £50-£200 difference.Good thing I went back to the website and yup I got the deal I wanted which is way cheaper.I will never use any of their agent to book ever. Its a breeze to book at Crystal Travel.

Poor
-

Reykjavik northern lights.
Flights suggested were originally late afternoon - earlier flights charged for at a higher price. Would not tell us airline (EasyJet) and kept suggesting upgrading hotel and paying for hold luggage. Hotel at least 40 minutes walk from city centre and 10 - 15 minutes walk to nearest bus stop in the middle of a commercial/ industrial estate. It was pleasant enough but glass wall in bathroom meant no privacy !!! It was not cleaned daily.
We were originally booked on Northern lights trip for night before leaving giving no time for rebooking if trip was cancelled due to weather etc. Replacement tour voucher took nearly 4 weeks and several emails/ phone calls. No mention of transfers from and to airport, had to ask. Extra costs amounted to nearly £200

Excellent
++

Our advisor Ben did so much to help with getting the flights we wanted

Excellent
++

Our advisor Ben helped us through every step of the wat

Excellent
++

I was very impressed with the way Ben handled our request.
He helped us to find the best options

Excellent
++

Ben was so helpful and very patient with our request.

Excellent
++

Friendly and very helpful

Excellent
++

Prompt and friendly

Good
+

Very .good

Good
+

Happy with this service will use it again

Good
+

Ben was very helpful and walked me though every thing I needed to know.

Good
+

Ben
Was very helpful

Excellent
++

Johnny was verry helpful in finding me the right deal and good customer service thank you.

Excellent
++

Brilliant!! Amy was very helpful and thorough

Excellent
++

Very knowledgeable and helpful staff. I booked my Italy holiday with them with minimum effort. I just had to give them my departure date and time, and they got back to me with a suitable time table.

Good
+

As Above

Good
+

As Above

Good
+

As Above

Excellent
++

As Above

Good
+

Very efficient, great customer service, friendly and organised

Good
+

Very efficient, very quick response rate, friendly customer service

Good
+

The advisor I spoke to (Kate) was extremely helpful and was able to deal with all my issues efficiently and politely.

Good
+

Ben was very helpful, and polite.
Thankyou

Excellent
++

Ben was excellent, very helpful and an efficient. I'm very happy with the service thanks for resolving my issues.

I will recommend crystal travel to my friends.
Thanks again

Good
+

Helpful and patient in dealing with inquiries.

Excellent
++

Easy to deal with, helped get the best flight possible

Excellent
++

Very happy, very smooth and happy to deal with, got a very good deal

Excellent
++

Very helpful

Excellent
++

The guy Henry worked hard, I’m a pretty awkward chap. I would buy from them again, one thing I didn’t like was that I stated from the beginning that I was traveling with my 19 year old son and required 2 beds,this cost me £30,evidently the only way I could guarantee this was to upgrade my room. Never had this with any other company.

Good
+

Easy to deal with and very helpful!

Excellent
++

Any was so polite and really helpful and I’m so excited for my trip to Rome!

Excellent
++

quick, easy to follow and informative with different flight and date options. Very polite and helpful

Excellent
++

quick, easy to follow and informative with different flight and date options

Excellent
++

They were very prompt and courteous. a good service. We had the option to upgrade our deal which gave us another whole day on the holiday!

Excellent
++

Great service

Excellent
++

Good service good price happy overall

Excellent
++

Good service good price

Excellent
++

Very accommodating and flexible
Offering a variety of options

Excellent
++

Quick and efficient service. Ben was very patient with me throughout our conversations explaining exactly what was happening in a manner that I could comprehend. Follow up calls and emails were also very gratefully received from Ben

Excellent
++

Excellent customer service from Ben who was very patient and understanding of my needs. Information was clear, precise and straight forward.

Good
+

Ben was very professional and helped me when I was unsure of where best to get my flights from. He explained the different options to me and was very patient.

Good
+

Understanding

Good
+

Efficient

Excellent
++

Good

Good
+

Appreciated the follow up call to ensure all details on the eticket were correct

Poor
-

Everything is an additional cost.

Excellent
++

All steps were very clear during the purchase of ticket.

Excellent
++

Excellent customer service from Zing. Very helpful and informative.

Excellent
++

Very courteous and helpfulf

Excellent
++

Good. Thankyou.

Excellent
++

Very easy. Good communication

Excellent
++

Fast effective and not pushy
Happy for me to find the right holiday

Good
+

Friendly and good

Excellent
++

The service I received was outstanding.
Johnny was polite, helpful, gave me the right advise and very willing to help. \he booked my ticket very quick in a very efficient way.
I have been checking tickets all day and Crystal travel was the best price and a high standard customer service

Excellent
++

Polite helpfull and kind

Excellent
++

Crystal Travels is nice travel agency. Their customer service support is extremely helpful especially Chris!

Excellent
++

Chris is very helpful! My Trip to Rome won't be any easier without his help.

Excellent
++

As Above

Excellent
++

kate was brilliant with communication and she was great help to make my booking easier. Great service and i will buy holiday from her again,

Excellent
++

Kate was very helpfull

Excellent
++

Ben was very helpful in booking my trip. I feel satisfied that he looked for the best option available to suit my needs and answered my questions.

Excellent
++

Very helpful.

Excellent
++

Good and clear customer service.

Excellent
++

Zing was extremely helpful and understanding when booking our honeymoon holiday.
I would recommend him.

Excellent
++

FANTASTIC Henry foster was amazing nothing a problem for him

Excellent
++

The service was amazing Henry foster was helpful in every way. Excellent customer service would highly recommend him

Excellent
++

Excellent Service

Excellent
++

As Above

Excellent
++

As Above

Excellent
++

Good

Excellent
++

As Above

Excellent
++

As Above