Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Very good service

Excellent
++

Amy was brilliant- very helpful and thorough. Can’t wait for our trip, thanks for your help.

Excellent
++

Excellent, very helpful & informative

Excellent
++

Had a pleasant experience. Will definitely book again

Excellent
++

Ben was really helpful with my booking and gave me all the information needed

Excellent
++

Excellent, easy and fuss free. Accommodated all our needs

Excellent
++

Gud service

Excellent
++

Really good customer service.

Excellent
++

Very friendly Andy helpful

Excellent
++

EXcellent efficient service

Excellent
++

I was really impressed by the quality of the customer service that was provided as the agent, named Amy was very efficient and knowledgeable at the same time as having a friendly and confident manner and displaying much flexibility while dealing with complex operations and changing wishes from this customer.
I have worked all my life with people and would recommend that you promote this agent as the intellectual and personal qualities that she has can guarantee the success of any enterprise that I know of.

Good
+

very helpful

Good
+

Helpful and informative

Good
+

Amy Bauer dealt with my booking throughout. She was professionally friendly, answered all my questions, talked through my options and assisted with a payment issue from a 3rd party. Emails were received to confirm at each stage.

Excellent
++

Albert was Great , very friendly thank you

Excellent
++

Great service, very friendly thank you

Excellent
++

Amy was very helpful and lovely to speak to.

Excellent
++

Booked a trip to Rome, and was lucky enough to speak with Zing, who made the whole process nice and easy, from start to finish helpful every step of the way, thank you Zing

Excellent
++

The service was Ama-Zing with a capital A and Z that was due to Zing Adams, what an ama-Zing guy, I have had a lot of dealings with people that work in customer service and I can honestly say Zing sets the bench mark HIGH!!, he made the whole process amazingly easy, the customer care I received from Crystal Travel can not be compared thanks to Zing. My girlfriend and I feel like we have made a friend we have never met but during our time of dealing with him, we felt like he was right next to us through all the steps

Excellent
++

Quick and professional

Excellent
++

Great service

Excellent
++

the agent is very helpfull.
will recomend to friend.

Excellent
++

Very good customer service!

Excellent
++

Ben was a great help, I couldn't have been happier. I have had bad experiences in the past with booking flights and I would recommend anyone to ring him/the company for help and advise. I was well informed about everything. He was very clear. Great service!

Excellent
++

Great services by Amy

Excellent
++

All questions answered. Given a lot of information at time of booking.

Excellent
++

Great service very helpful

Good
+

Good however very pushy.

Good
+

Very pushy but good

Excellent
++

Vigilant customer service by Charlie who knows his work.

Excellent
++

Great price. Gave me lots of options

Excellent
++

Massive help, explained it all clearly and took me through it step by step. Give this man a pay rise

Excellent
++

Amy beyer was lovely and so helpful thank you

Good
+

N.a.

Excellent
++

Very pleased with the service I received from Arla. Got a better holiday than I expected

Excellent
++

Good service and Arkansas found us a very good deal

Excellent
++

Excellent service and lovely staff explained everything step by step.

Excellent
++

Excellent service. All explained step by step. Kind & polite staff member.

Good
+

Good service charlie was very helpful.

Excellent
++

Accommodating staff and very patient answering queries on the phone

Good
+

OK - booked through Groupon so paid extra for better flights

Good
+

Was friendly but wasn’t too helpful

Excellent
++

Ben was great help and really knew all the options and how to assist with my inquiry. Would def use Crystal again.

Excellent
++

Ben was very helpful and extremely knowledgeable in helping me book my long weekend away. Definitely recommended.

Excellent
++

Props to Ben for being patient and adding that personal touch to the booking process.

Excellent
++

Ben handled my case extremely well, good information and tried to find the best deals for us.

Good
+

Good service from Chris who was polite, professional, efficient and informative

Excellent
++

I spoke with Albert over the phone while booking my holiday to Amsterdam, and from start to finish he was very helpful. As this was my first experience booking travel over the phone I was a little nervous however Albert was extremely friendly and talked me through the whole process. I would definitely recommend using this company and will be using it again myself in the future. Many thanks.

Excellent
++

Great customer service provider !

Excellent
++

Johnny was very good and efficient booking service and follow up. No problems.

Excellent
++

Excelent customer service from Charlie , very patient and helpful !

Excellent
++

'Luke' was very helpful and spent time looking for different deals for me. He talked me through everything clearly and was very patient. He found the right dates and time to assist me in getting the best out of my break away. I am very happy.

Excellent
++

I had booked trough a special deal voucher, and the Assistant Amy Beyer, at Crystal Travel was very helpful. There weree some details of flight timings and such which we were initailly not happy about, however Amy was very helpful and offered us alternative flights which were ideal for us. Nothing was too much of an issue for her. All in all she was very helpful and accomadating.
I hope all Crystal Travel staff are as helpful and friendly as Amy, if so then the Company should go far.

Excellent
++

Albert was very efficient with the booking HOPE the trip goes as well as the booking

Excellent
++

Fantastic staff. Charlie was excellent

Excellent
++

Charlie was very helpful. Apologised for technical issues.

Excellent
++

Excellent so far! Amy was very helpful and made the booking process very easy and pleasant

Excellent
++

alena very helpful and pleasant

Excellent
++

really good customer service

Excellent
++

Good fast service

Excellent
++

very professional, helpful and friendly service.

Excellent
++

The service was very helpful

Excellent
++

Good

Excellent
++

Very clear and precise

Good
+

All fine with Zack who sorted out the booking. However the flight times offered for the Groupon deal were about as bad as you can get in regards to flying out late and leaving at 6am which lost two days of the trip. I upgraded and paid an extra £100, so just be aware.

As for the trip. I can't say what it is like just yet as we're not going till Dec

Excellent
++

Johnny is the very good agent to me and excellent.so i like always to book in you crysta travel.thanks to you johnny for your help

Excellent
++

Great customer service and help from Kate.

Excellent
++

Worked hard to ensure we got the holiday we wanted

Excellent
++

Great costumer service. Thank u Oscar!

Excellent
++

Thanks Oscar for the patience in dealing with all my queries.

Excellent
++

Great service Oscar! Thank you

Excellent
++

Great service. Thanks to Oscar!

Excellent
++

Oscar was very helpful. Great costumer service!

Excellent
++

Great service! Oscar was very helpful

Excellent
++

Great service!

Excellent
++

Good service

Excellent
++

Great service!

Excellent
++

Rang twice first to find out some information then rang back to book a 2 night break away. The lady I spoke to ‘Kate’ was very helpful on both phone calls even rang the hotel to ask something then rang me back! Very good service

Excellent
++

Service was good and explained well by Sophia

Excellent
++

Service from Sophia was really good

Excellent
++

Excellent service by Chris Williams

Excellent
++

Sophie was very helpful and explained everything

Excellent
++

Thanks Ben you've made my day

Excellent
++

Smooth and efficient

Excellent
++

Great experience well done Ben 👌🏼👌🏼👌🏼

Excellent
++

Ben was very helpful and efficient 1st rate service thankyou

Excellent
++

Very personal experience and went the extra mile to get the perfect holiday for us :)

Poor
-

Ok service

Poor
-

As Above

Excellent
++

Very efficient, patient and helpful staff.

Excellent
++

Kate was amazing help and went the extra mile to accommodate my wishes and helped find an appropriate flight and hotel for me.
Great experience. Thank you Kate.

Excellent
++

Zing couldn’t have been more helpful. Lovely and polite and sorted out our holiday. Highly recommend crystal travel also.

Excellent
++

Chris was ever so helpful, couldn't fault his service!

Excellent
++

Very efficient

Excellent
++

It was very good zack was great

Excellent
++

Kate was so helpful in completing the purchase of my holiday, ensuring i understood all of the flight times and the area of hotels. i also made the mistake of booking my groupon voucher for the wrong month and Kate was able to help with no trouble which was so helpful!

Good
+

Helpful

Excellent
++

Very helpful

Excellent
++

Brilliant service, quick fast and extremely efficient

Excellent
++

Excellent, fast and efficient