Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Excellent Service

Excellent
++

Helpful and friendly

Excellent
++

Sophia the Customer Service representative was very helpfull

Excellent
++

Henry was brilliant searched the best flights for us at the best price

Excellent
++

Amy was helpful . Haven't been on the holiday yet but very organised in getting the best deal

Good
+

It was great. Very helpful in the information they told us.

Good
+

The only thing I would say was that I I thought the dates of flying were all linked in the overall price and it wasn't. Instead for the evening flight we would have to pay extra

Haven't been on the holiday yet so not much to say

Excellent
++

Very helpful straightforward experience

Good
+

Very polite and attentive staff. Sarah was helping me book my holiday. A lovely lady. Answered all my questions. I was kept on the phone for a long time although sarah apologied for this and meant my booking could be made and secured at one time.all round Great service

Excellent
++

Yes I would recommend Crystal Travel.

Excellent
++

Very patient and calm

Good
+

Very helpful staff. Made the booking process a pleasure.

Good
+

Probably the best prices on the market. Customer service can be improved.

Excellent
++

Very polite and helpful

Excellent
++

Great service and will definitely try to use again.

Excellent
++

Like always a great efficient friendly service

Excellent
++

Excellent service.

Good
+

very pleasant and understanding

Poor
-

I think I've rated you wrongly I was very satisfied
With the explanation and the service I got from your personal keep the good work and your good listening skills your service was extremely excellent

Excellent
++

Very good communication, a friendly, trust worthy service. Felt well informed and happy when I spoke with Edward King (travel consultant)

Excellent
++

Amy went out of her way to make sure I knew all details in advance and contacted me several times to follow up with my booking as requested. Polite and a lovely person to speak to, great customer service! Very efficient.

Excellent
++

David was really helpful and gave lots of information. This is the first holiday I've booked by myself and he made it very easy for me giving advice on hotels and flights. Thanks David! :)

Excellent
++

Amy Beyer was my travel consultant she was very helpful with all my travel needs , helped me understand my e.mail form, very knowledgeable of what my needs was

Thank you

Good
+

Oman was very helpful. The call took a little longer than I had anticipated but I was told this was because of a system fault. Overall I am happy with the service.

Excellent
++

Lauren was very helpful, she went out of the way to find me the best deal to suit my location! Fantastic thank you!

Excellent
++

Excellent service

Excellent
++

Phone operator very clear

Excellent
++

Very easy and quick. They didn't mind spending a little bit of extra time to find me the best deal. Very friendly throughout the process.

Excellent
++

Helpful and efficient service.

Excellent
++

David was very helpful and talked me through my booking my computer was very slow and he had a very calm professional manner and rang me back to give me time to deal with my computer problem and yes I would use them again.

Excellent
++

Efficient and good service

Good
+

Yes I will recommend your service. Happy to buy your product. Hopefully the flight and the hotel will be 4 stars.

Excellent
++

Good customer service

Good
+

Great customer Service, Lauren was very helpful with finding the right Flights we required. I will definitely use them again & recommend them to family and friends.

Good
+

Everyone I dealt with was very helpful and went out of their way to assist me with my reservation. Thanks

Excellent
++

Very efficient service, helped me find the best deals. Very patients and polite.

Excellent
++

Flora was very efficient and helpful, coming back to me with the information I needed.

I felt sorry that she was working over the entire Easter weekend!

Excellent
++

Excellent service... very helpful and polite. Checking for best possible flight times for me, nothing was too much trouble. Talked me through the whole Wowcher deal as I was a complete novice. Definitely would recommend.

Good
+

The individual was very efficient, gave a high level of detail/clarity about the trip and was very courteous.
I would use again, definately.

Excellent
++

brilliant service amy one of the members of the team has helped me through the while booking. very hepful

Excellent
++

Very clear during the call and made sure everything is included and gave discount, thankyou, Amy

Poor
-

The need to check information prior to emailing it to their customers. Too many mistakes this time round. I believe the e-ticketing format needs working on to make more concise. Pleased with the handling of the complaints made.

Excellent
++

Excellent customer service she was very helpful she poked and do everything for me smoothly thank you very much Kathy and I will use you again thank you very much Kathy

Excellent
++

Very efficient. Would book direct again.

Good
+

The service was excellent and i had good treatment with the staff

Excellent
++

The name of the person who I spoke to to book my holiday was Drake. He was very polite and apologetic when I had to be put on hold whilst he arranged the holiday. He was very helpful by answering all my questions and confirmed that I had received my confirmation email with a phone call. Drake made the booking process considerably easier and I am really grateful for that. For these reasons, I will definitely book with crystal travel again. Thank you Drake and the rest of the team.

Excellent
++

Amazing very good

Excellent
++

Great customer service.

Good
+

Quite a drawn out process to book the holiday and surprised that there were additional fees for the date we wished to travel on. Needless to say we booked a holiday without these fees. Our operator (Drake) was very good and explained all the details of the itinerary and costs throughout.

Good
+

very prompt in answering questions and following up. courteous staff. Yes would recommend.

Excellent
++

swift booking

Excellent
++

Excellent

Good
+

Very please with the service efficient and friendly thank you very much.

Excellent
++

Helpful friendly n efficient

Excellent
++

Excellent service. I will use again

Excellent
++

She was really nice lady Rose. She tried her best to help with what my requirements were. And she did get me good flight timing. As a Canadian we like people who are nice and humble like Miss Rose.

Poor
-

I'm not really sure what we actually got for booking through an agent. They sent us emails with other people's names and passport numbers and emails on which I'm certain is against data protection regulations.

They booked our hotel, trips and flights for us but then didn't send us a room code which we needed to get into our room as there was no receptionist at our hotel. I had only seen about getting a room code on someone else's review so I emailed the agent to find out. They just sent me back to the confirmation email they sent which had no details on. I ended up emailing the hotel directly who luckily replied just as we got to our destination.

Good
+

The customer service during the booking was really good.

Excellent
++

Highly recommended very easy to book my holiday and didn't feel pressurised into buying the extras we were given the options for, was great to be given the option if different flight times to spend more time in Rome and Venice, all explained clearly

Excellent
++

Polite, efficient, and very helpful. Offered deals without being pushy. Very professional

Excellent
++

Lauren was extremely polite and knowledgeable and helpful

Excellent
++

Great service very helpful.

Excellent
++

Great service explained everything I needed to know

Excellent
++

From start to Finish I had great service,Drake sorted out single room supplement and The Great wall tour all with a smile in his voice

Excellent
++

I spoke to Edward who was extremely helpful and informative

Excellent
++

it was quick and good. staff is very good. thanks for assistance.

Excellent
++

Drake was very professional, thorough and open about the extra weekend flight surcharges.
No hard sell for any of the other optional extras at all and happy to use Crystal travel again

Excellent
++

Flora from Crystal Travel was amazing! Talked through everything, was well understood- definitely be booking with this company again!

Excellent
++

Very informative, booked complete holiday with extras, nothing was a problem. Amy was so helpful, polite and patient. Thank you

Excellent
++

Honest and fast service. Thanks to Aby who assisted us in our booking. Highly recommended.

Good
+

Good, clear information from Mathew at Crystal travel.

Excellent
++

Edward was an absolute delight to talk to on the phone! He went through all the available flight options with me and helped me decide on the best options available. I am very grateful for his services and will definitely visit again!
Thanks a lot!

Edward

Good
+

Amy was very friendly and helpful. Her advice was also valuable for future trips.

Excellent
++

Very professional and listened to what I needed and folllowed through with a great deal on price and flight times. Very pleased with service and will use again. Thank you Cathy

Excellent
++

Excellent service, Kathy was very helpful with booking my holiday and answered all my questions thank you.

Excellent
++

all good

Excellent
++

Excellent service, Sarah was very helpful with booking my holiday and answered all my questions, helping to explain everything.

Excellent
++

Sarah was very helpful and accommodated all of my additional requests. The booking was dealt with swiftly and efficiently.

Excellent
++

Friendly and helpful

Good
+

Provided good flight offers and information was relevant and convenient

Good
+

Helpful in finding suitable flights and provided good suggestions for trip e.g. breakfast add on. Process was quick and simple.

Excellent
++

Very nice

Excellent
++

Amy was extremely professional and very thorough throughout the call.

Excellent
++

Competitive prices
Willing to help customer agents, prompt feedback

Excellent
++

Amy was really helpful explained everything clearly. Helped me get the best deal

Excellent
++

I enjoyed dealing with Lisa and she is an expert in handling customers. I love her excellent public relations skills. She handled my issue in a great manner from start to finish. I will continue dealing with you guys for as long as continue having people like Lisa in your team. I will contact you once my journey is concluded as this review is only about the treatment that I got while booking for my family holiday flights.

Excellent
++

Amy was terrific. I understood everything she said, and explained everything with care.
Her promise of always being there if I had any queries and of providing her direct number rather than having to go through other people was the best I have experienced.

Excellent
++

Amy was very helpful in explaining the full package, changing our flight times to give us more time at our destination and explaining any changes to booking. Thank you very much for your help and we look forward to our holiday!

Good
+

Very good

Excellent
++

The customer service, specially Kathy,was really helpful and friendly. They called me several times to sort out my payment and issued a ticket with a reasonable price.
Will definitely book again

Good
+

They only sent one e ticket but sent the second once i questioned it.

Good
+

Good service, but could have been better if the payment issue could have been avoided.

Good
+

Your voice through telephone is sometimes very hard to hear.
But thank you for your help to book my holiday.

Excellent
++

Great service - very helpful and happy with everything.

Excellent
++

As Above

Good
+

Excellent service, Sharon was very helpful, polite and patient. She held the tickets for me whilst I checked the flight details with the other traveller and was happy to do another search for different dates for me
Highly recommended:)

Bad
--

Never again! Got to the port to find our booking had been cancelled!! After a frantic 45 minute phone call it was paid on a credit card by the person I spoke with...If i hadnt of arrived early this could of ended very differently as id of missed check in! After returning I sent 2 complaints and I have never heard a thing back from them. Terrible service very disappointed.

Excellent
++

Excellent service. Everything was explained very clearly to us.

Excellent
++

Very good Support. Thanks

Excellent
++

Very helpful efficient and considerate staff, great price too