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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Great service, easy and friendly

Excellent
++

Alena was very helpful and organised the trip for us. We were very pleased with all her efforts. Thank you

Excellent
++

Extremely polite, patient, efficient and helpful in all aspects of our booking.

Excellent
++

Excellent service and reliable ..

Excellent
++

so far I can only give a rating or review for the service received to date, I have not yet been on the holiday and only dealt with the staff at crystal travel. I have found the staff incredibly helpful and in assisting our plans. They have covered every thing we have asked and looked into everything they were asked. We had a couple of request over and above the listed itinerary and both Drake and Bill have managed to supply our requests. If the Holiday is a good as the service to date I am sure we will have a great time.

Excellent
++

Great service

Excellent
++

very friendly service.The person dealing with me was very patient and knows his job .

Excellent
++

Easy to talk to and very helpful... booking sorted no complications..many thanks .Susan Goffe

Excellent
++

Great service. Henry at Crystal Travel was very helpful. Thank you!

Excellent
++

Staff is good and very helpfull

Excellent
++

Good customer service helpful and friendly

Good
+

Henry thank you very much for your help

Excellent
++

Bill was so friendly and helpful.Thank you Bill !!

Excellent
++

Very patient and nice member of staff, Thank you Lauren. She was happy to help even when I kept going back and forth with flight decisions with friends. Repeated herself in order to ensure I understood and also answered all questions.

Excellent
++

Excellent customer service from David, I was quite hard work for him! But he was extreamly helpful and we got there in the end, 'many thanks David

Excellent
++

I really want to take this opportunity in expressing my gratitude for Amy. An absolute delightful young lady who made the process smooth, relaxing and easy. I cannot sing her praises enough - every customer wants a smooth sailing experience when booking a holiday; Amy really took her time to understand my requirements and expectations and did not fail to meet those expectations.

Thank you so much for your patience and most importantly for your great customer services :) I will definitely be using your services again in the near future ;)

Excellent
++

Bill Morgan

Good
+

'Bill was very helpful '
It was easy to Book

Good
+

LAUREN IS A VERY PROFESSIONAL GIRL. MANY THANKS

Good
+

I liked the interaction and assistance over phone.

Good
+

helpful and easy to deal with when booking

Excellent
++

Rex was great!

Excellent
++

DAVID IS A VERY PROFESSIONAL AND HELPFUL YOUNG MAN. mANY THANKS

Excellent
++

Very helpfull staff. Mathew was exceptional very patient and profesional

Excellent
++

Great service. Thank you

Excellent
++

It was easy to Book

Poor
-

I booked a holiday to Milan for 3 nights we fly 14 40 in the afternoon we are only there 3 nights so a day wasted I asked if any other times earlier was told no
Booked hotel then he told me I couldn't stay there But I could for a supplement of 27 pounds for 2 people 27 each what should have been 54 pounds but 64 came out of my account
He said I had to send him the voucher codes I did try to as not very good with Internet I had my son do it as well he rang me back to send them again I did I said will you please let me no if you get them yeah sure I will
He did email me but not yesterday it was today but I'd been worrying if he'd got them or not anyway he had
I just think he could have been a bit more helpful and forth coming
And I still don't understand why I had to pay the extra for the hotel that was the one that came up with the flight as a deal I wouldn't have questioned it if it would have been extra for an earlier flight

Excellent
++

Really good help! Easy experience

Excellent
++

Got an excellent service from bill, Called and got my flights and hotels booked the same day. Would like to book my next year holiday again with him.

Excellent
++

Happy to help and advise

Excellent
++

I was dealing with Jerry,
Very professional and very helpful.
Great customer service

Good
+

Great service,,Very Helpful

Excellent
++

Excellent service, very friendly helpful agent. Edward was quick and efficient and very pleasant.

Excellent
++

Quick response. Cheap rate

Excellent
++

I spoken with Sophie, who were very efficient to find what I was looking for, she was also very friendly, informative.

Excellent
++

Excellent service from Sophia

Excellent
++

When i first called up Crystal Travels i was having problems with some of the customer service as i had spoken to 2 people to book flights and hotels but it felt very time consuming. They kept saying they would give me a call back but never got one and therefore i had to chase up the company. However, there was one loyal customer care assistant and who was excellent as he was able to advise and support me throughout the process with great enthusiasm. I was able to relate with the person(Scott) that assisted me as he was able to empathise the situation i was in and gave vital information based on cost, hotel, etc. I would like to thank Scott personally for helping me with all the queries and that i am happy with the type of service he brings to Crystal Travels. Nice and friendly guy.. Employee of the month!

Excellent
++

Adviser was very friendly, helpful and patient.

Good
+

Alena was helpful to arrange our trip to Vienna

Good
+

Easy to book. Good Job by David

Excellent
++

Jerry was very helpful when I spoke to him on the phone regarding my tickets.

Excellent
++

excellent customer service by Jerry travel consultant well explained/detailed about our travel... very friendly and approachable person

Excellent
++

Patient and very helpful

Excellent
++

David was great. Answered all my queries .... great service. Thank you

Excellent
++

Really quick and efficient service flora talked me through all my options and helped me pick the best dates and times

Excellent
++

Excellent Service

Excellent
++

Excellent customer service.
Very helpful and polite.

Excellent
++

The online process was easy to follow and the price was very competitive. I received a follow up call from Jerry the day after, who confirmed my travel details and sent the tickets via email. Very happy with the service and would recommend Crystal Travel.

Excellent
++

I spoke to Jack, he was very helpful and his customer service skills are brilliant.
He listens and then responds with a solution; even going the extra mile for a customer who has had issues booking via the website.
Five stars for this gentleman.

Excellent
++

Good customer service and quick service .i was served by David and he was really helpful

Excellent
++

Good customer service

Excellent
++

Sophia was very helpful and made booking our holiday very pleasant.

Excellent
++

Very fast and helpful, would definitely recommend and use again.

Excellent
++

Our booking experience was very straightforward. Sophia was extremely helpful and efficient, arranging later flights and breakfast to make our stay more enjoyable.

Excellent
++

i just booked a holiday and spoke with a nice lady called Sophia on the phone just like to say she was very helpful and professional and very patient as i had issue with my internet while confirming details etc

Excellent
++

I the best customer service from Kate.

Excellent
++

excellent experience

Excellent
++

Very helpful with my enquiry

Excellent
++

Straight forward.

Excellent
++

Ownam and Kate was very helpful towards my booking and explain all cleared when ever I had a question.

Excellent
++

really helpful, made the booking day and went out of his way to find me my preferred date and flight times

Excellent
++

Jack was very helpful.

Excellent
++

Jack was very patient with me to do the booking and he answered all my queries.

Good
+

She was very patient with me and answered questions that I needed to know straight away. Very helpful

Excellent
++

After checking other flight websites this one is the best one , I'm satisfied with the price and service

Excellent
++

Mathew was very informative and he helped us a lot with booking the flight. Happy with the services. Will book with this company again

Excellent
++

Crystal travel where really helpful and found me a package that I personally was happy with.

Excellent
++

Very helpful and sufficient, explained everything clearly, happy customer! Also said any confusion to call flora which I really appriciated!

Good
+

A lovely helpful lady, however the processed was a little long.

Good
+

Drake was patient and found me a great deal. Shame about not getting the free breakfast lol, but overall he was great.

Excellent
++

Kate from crystal travels was very helpful and found me a very good deal. If all goes well on this family holiday I will be more then happy to book again next year.

Good
+

Really good, thank you. The agent was pretty knowledgeable and quick in finding the information needed to make the booking decision.

Good
+

Leo was very nice n polite in attending his clients.

Excellent
++

Alena was very helpful and found exactly what I was looking for , very good efficient service and pleasant to speak to. Thank you

Excellent
++

Lauren the advisor was very helpful and patient in checking our travel plans and made sure we had all the information we required. We have yet to go on the holiday but expect to have an excellent experience.

Excellent
++

Advisor was very friendly and helped me with my query

Excellent
++

Amy was terrific from start to finish, very helpful!

Excellent
++

Very helpful and patient

Good
+

I've booked a few times with this company and I remain quite happy with their service. Quick, efficient and hassle free.. prices do seem to fluctuate quite a lot but on the whole, quite happy to return as a customer.

Good
+

Bought a holiday deal on 'wowcher' for flights, hotel and train transfers for Prague and Berlin but once I'd purchased the voucher I was told it'd cost an extra £80 to go on the day I wanted from Gatwick but customer service was excellent and managed to work out a deal for £30 extra from Stansted, which while still having to pay extra wasn't a bad deal.

Excellent
++

Great service by Lauren. She was polite and very helpful!

Good
+

Good service, easy to talk to the person and good manners

Excellent
++

Great service
Friendly staff
Thanks Jerry

Excellent
++

Simple to book and friendly staff! Would recommend.

Excellent
++

Effecient and fast

Excellent
++

Just booked a trip to Rome and Venice-with flights, hotels, train all easily and quickly. No headaches just a super star, speedy service. Can highly recommend Crystal Travel and especially Alena. Will definitely be booking with them again.

Excellent
++

Amy was great! really easy to book our weekend in Barcelona. Thanks for your help.

Excellent
++

Customer service was very helpful and was great that they followed up every email with a phone call

Good
+

I am satisfying with the service, and I can tell that Crystal Travel will do the best for you to book the best travel with what we paid for.

Good
+

Polite and friendly. Managed to secure my preferred dates.

Excellent
++

Aby was excellent in everyway, I needed to fly into one airport and back from another and he found me an excellent deal with good flight times at a brilliant price. I would definitely recommend Crystal travel and Aby to everyone

Excellent
++

Amy,the adviser,was professional and well informed.

Excellent
++

I spoke to Amy who was so helpful. She sorted everything out for as well as checking things to make sure there would be no further problems. She was very patient and lovely. a lot of the time you feel frustrated booking over the phone but I didn't once feel like that this time. Thank you

Excellent
++

Sharon provided an excellent service and got me the best price o the internet and included our baggage.

Excellent
++

Excellent service, Leo offered a fast service and answered all my questions!

Excellent
++

Very patient & polite staff , very helpful ! Would definitely book again !

Excellent
++

Very helpful and friendly,

Excellent
++

Leo was very willing to help he explained everything and made sure all my details were correct before the flight as confirmed.

Good
+

Friendly efficient service. Very helpful.

Excellent
++

Very helpful and understanding explained everything!