Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Fingers crossed this will be a good holiday

Excellent
++

Fantastic, Ben woz great with helping us book our holiday top man

Excellent
++

There very helpful and very patient.

Excellent
++

Chris has been excellent. He really makes a customer feel welcomed, he is very patient and understand the requirements well.
I will use Crystal Travel again and recommend it to others.

Good
+

It's good service but was left on hold long time .

Good
+

quick and cheaper fairs

Excellent
++

The Gentleman (Johnny) who recieved my phone call was very helpful. After asking him some few question about the flight to Manila Philippines, He was very patience to explained to me in a very good matters. I hope he will continue the good job and the company will notice this. Very Happy with the service I've got from Johnny and will recomment Crystal Travel to my friends in the future.

Excellent
++

Quick service able to accommodate my needs.

Excellent
++

Yes I would 100%, good service at a reasonable price.

Good
+

Good price, nice person

Excellent
++

Excellant

Excellent
++

Lauren was really helpful

Excellent
++

Excellent

Excellent
++

Great service!

Excellent
++

Great service! Not rushed and willing to inform you of the best price

Excellent
++

The agent was very patient and answered my questions. He worked with me to get the best possible route which enabled me to maximise my days. This is my first experience and I would not only use but recommend the service. Thank you David. Hope the trip is as good as the service.

Excellent
++

Easy to communicate and so quick!

Excellent
++

The representative was friendly and he was knowledgeable

Excellent
++

Yes I would recommend crystal travel again for their professional efficient service.

Excellent
++

Alena was great and very helpful with all enquiries.

Excellent
++

Booking my holiday via a groupon deal, I spoke with Amy to setup the details over the phone, She was incredibly helpful, cheerful and professional in her approach.

On the back of that call I would recommend Crystal travel to my friends and would defiantly book again through yourself.

Excellent
++

Reallyood service, sorted it all on the phone in 10 minutes

Excellent
++

Very efficient and pleasant service from Chris.

Excellent
++

Amy was very clear and very helpful, explaining everything carefully and waiting for me to understand the booking. She outlined all of the options available to me so I could make knowledgeable decisions on the options available. This made it very easy to make the booking with minimum stress. Thank you Amy

Excellent
++

Very helpful and informative. Explained info thoroughly. Happy customer 😃

Excellent
++

Ben was able to provide trips, transfers and change flight times. Expenses were provided and all done over the phone without any hassle.

Excellent
++

Very informative and polite and helpful

Excellent
++

I found Kate very helpful from Crystal Travels, very friendly and professional.

This is my first time using the Woucher Purchase. Kate put me at ease and helped me with my booking.

I would certainly recommend.

Excellent
++

My travel advisor,David, was polite,informative and courteous,and made the booking quite painless.its quite possible that on the back of this Crystal may have a regular client.
David thankyou.
regards kevin

Excellent
++

Excellent customer service. Highly recommend.

Excellent
++

Good customer service

Good
+

Sophia called me back promptly

Excellent
++

Great service!

Good
+

Quickness of response to my booking.

Excellent
++

Excellent response.

Excellent
++

Drake took me through booking flights very carefully, making sure I was happy with the dates, and very patient with repeating and confirming details. Thanks very much for organising what will hopefully be a memorable trip.

Excellent
++

David was incredibly friendly and helpful throughout the booking process. I would definitely use crystal travel again based on his customer service!

Excellent
++

Very helpful and generally easy process dealing with them (although the price did go up by £38 without explanation - to be fair I was in a hurry and didn't challenge this). Otherwise very happy.

Excellent
++

Extremely helpful and patient representative. Provided many different options for me to choose one and was very accomdating to my requests. Thank You!

Excellent
++

Excellent customer service from Kiara, nothing was too much trouble all my questions were answered and arrangements made to my satisfaction.

Excellent
++

I will recommend my family and friends to use crystal travel. I will also use it anytime I am travelling.

Good
+

She was really helpful and kind; she also offered to be contacted again if needed.

Excellent
++

Alan was so helpful reassuring me with regards to flight i booked.

Excellent
++

Very pleasant helpful and accommodated all are requests

Very patient with our changes

Will recommend

Regards Shane

Good
+

Good customer service. Called back to make sure all was okay.

Good
+

ok

Excellent
++

Thank you for the help

Excellent
++

Excellent Travel Agency Verry Good

Excellent
++

Excellent

Excellent
++

Alan at Crystal travel was very helpful and friendly in assisting me to book my flight. Would highly recommend.

Excellent
++

Very Helpful! Polite.... and patient

Excellent
++

very good

Good
+

customer service from Ben was very good & he was very helpful. I can't comment on the actual holiday because I've not yet gone, it appears to be good value for money, especially with the internal flights.

I was originally going to book this via groupon, however was able to book this direct with Crystal

Excellent
++

Fab service. Easy and efficient.

Excellent
++

Well informed and polite.

Excellent
++

very efficient!

Excellent
++

I tried to book online but was unable to as I had to use more than one card. I managed to get better flights and not much more than the original quote I was going to get.

Excellent
++

Excellent service thank you

Excellent
++

Excellent service, they were very helpful on the phone and very informative. I had to double check with my partner that they were happy with the deal so they gave us time to make sure everything was ok and called us back later on that evening to finalise everything. I would definitely recommend booking with the company

Excellent
++

Great service, I asked her to check a lot of different dates, hotels and flights for me and she was very helpful and I was very well informed

Poor
-

Wasn't expecting additional costs. Seems ok hope all goes smoothly. Wouldn't book via a voucher again due to add ons I wasn't expecting.

Excellent
++

Very pleased with the service provided. Hazel was helpful and replied promptly in response to my queries. Would highly recommend.

Excellent
++

Excellent service cheap and reliable

Excellent
++

Great service. Thank you

Excellent
++

Drake Miles was so helpful and friendly .

Good
+

found the tickets i wanted. would use them again

Good
+

This is the first time I booked with Crystal Travels, number was given by my friend. Just called to get price for the flight ended booking it. Great customer service.

Good
+

Communication was very good. Ben rang back as promised. The only thing that was irritating was him ringing to ask to complete the survey, which was too soon. Had not even had had time to check e mails.

Excellent
++

Very good customer service very friendly and helpful. flexible

Excellent
++

Excellent service great price

Excellent
++

Would definitely buy with them again. Had a very enjoyable holiday and expect to go to Majorca again.

Excellent
++

Its good customer service

Excellent
++

Great Service. got ticket sorted over the phone. Customer service was great as lady on the phone was patient and clear

Excellent
++

The agent was great help very patient with us would definitely recommend

Excellent
++

I spoke to DRAKE and he couldn't have been more helpful! Great service, friendly and sufficient. Explained well each detail. Thank you.

Good
+

good customer care. have been on the task to complete the process since the time i paid the amount.

Excellent
++

Quick booking. Friendly & easy to book.
Thanks for good service

Poor
-

Very friendly customer service from my advisor Luke which made booking a pleasure. However what let the experience down was the extra charges for flights and administration when booking that amounted to £80 which had I known before buying i may have reconsidered.

Excellent
++

Looking forward to my city break that Alena very kindly sort at a reasonable price.

Excellent
++

Service was very good. Very helpful
Will use again.

Good
+

The service provided by Drake was very informative and he knew what he was doing. Always a plus point when the person is confident in their job role. Drake kept in constant contact with me through out the booking and informed me at every stage.

Excellent
++

Good service

Excellent
++

A kind customer service am greatful.

Excellent
++

Excellent service by Alex.

Excellent
++

Helpful

Excellent
++

Drake was really help from start to finish.

Good
+

Great service, really helpful.
They manage to work out a good deal for me and answer all my questions.
I would definitely recommend.

Excellent
++

SERVICE IS EXCELLENT I M VERY HAPPY THANKS EMORY FOR HELP

Excellent
++

Efficient and clear

Excellent
++

it is very good

Your team give us all the info and kinkly answer all our question and support.
we are very happy and please to choose your service

Excellent
++

very good service by Alex help full we are regular customer .you are star a Alex

Excellent
++

5 stars - for Alex - prompt service

Excellent
++

Excellent ,quick ,booking service
Very polite and for once a company here for the customer
Thank you Alan

Excellent
++

Drake was very helpful, talked me through everything and helped me book.

Good
+

Great service, disappointed that we had to pay a supplement for the flight even though it was quoted as the return flight time in the offer

Excellent
++

David, the advisor was helpful and took time in explaining various options and ways to maximise my time on holiday.

1 minus and out of David's control. Voucher advertised as London Airports but only 1 available without paying additional fare.

Excellent
++

Lauren was fantastic. It was a straight forward call using my voucher and I felt I was given a high standard of service.

Excellent
++

Excellent service, will come back to them in future

Good
+

Overall service was really good, had some waiting time but seems due to high number of calls however overall experience was good.

Good
+

Very polite and helpful representative. The process was a little slow but overall a very satisfactory service.