Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Superb customer service and a very well informed customer service rep. Made the whole experience delightful

Excellent
++

Exceptionally helpful throughout the call. I changed my opinion on the flights throughout the call and Oscar accommodated each change.

Excellent
++

Oscar was exceptionally helpful and knowledgeable. Was professional and courteous throughout

Excellent
++

Easy to book happy to help

Excellent
++

Nice and helpful and easy to talk to

Excellent
++

Excellent service. Great Manner.

Excellent
++

Albert Johnson was very helpful :) thanks

Excellent
++

Very helpful

Excellent
++

Alena was fantastic throughout the entire booking process. Very happy with the service received

Excellent
++

As Above

Excellent
++

Our first booking with Crystal Travel has been pleasant and easy. Ben was very patient and helpful, ensuring our booking is thorough and accurate. We are looking forward to our holiday away.

Excellent
++

As Above

Excellent
++

Alana was helpful and nothing she couldn’t help us with, thank you

Excellent
++

Extremely satisfied, Alana couldn’t be anymore helpful, very patient lady thank you

Excellent
++

Ben was very promt getting in touch with us to secure our holiday after we had booked it on line. He was apologetic for calling late, which wasn't a problem for us, he arranged a more convenient time to call the following day. He found us great flights so that we could make the most of our short break away.

Excellent
++

Very efficient and helpful, checking I understood what was happening and asking if I needed anything else.

Excellent
++

Amy was very informative and helpful with questions I asked her

Excellent
++

It was very good service from Amy

Excellent
++

Albert was excellent in helping us book our holiday. Always answering my emails and calls promptly. Always helpful and cheerful, even at 10pm!

Excellent
++

Albert was super helpful. He kindly explained and advised best options for my booking. Amazing customer service! Thank you

Good
+

Happy with the given alternative dates and attentiveness and adding breakfast to our deal

Excellent
++

very helpful, very curtious

Good
+

The service was decent. Near clearer understanding about changes on prices as some people may not be aware this can happen. But did a good job trying to get as much discounts and add-ons as possible

Excellent
++

Nash Reynolds was really kind and extremely helpful. Thank you so much! I will be using crystal travel again as Nash has given me a great first impression!

Poor
-

No point in completing feedback form for process I haven't been involved in

Poor
-

Requirement to fill in feedback form having had no involvement with process

Poor
-

pleasant staff but slightly irritating processes (particularly having to fill in feedback forms before holiday Plus having to fill it in three times)

Excellent
++

great

Excellent
++

As Above

Good
+

Very helful

Excellent
++

Ben was brilliant

Excellent
++

Ben was brilliant, thank you so much

Excellent
++

Ben was great, got me a deal with an extra night for only a slight additional cost. Thanks!

Good
+

Polite and prompt service delivered by Amy

Excellent
++

Sophia, who booked my holiday did a great job.

Excellent
++

Quick booking. Booking staff member was very helpful even when I asked for a few different dates and prices. Would use again

Good
+

very helpful and professional, managed to meet our needs regarding flight times.

Good
+

the flight times did not suit Crystal travel managed to meet out needs with alternative flight times.

Excellent
++

First time using Crystal Travel and definitely won't be the last, first class service from my rep Albert, who was fantastic at getting me the deal exactly as I wanted, kept in touch and helped me through the whole booking process. He is an absolute credit to your company.

Excellent
++

Charlie ensured that i got the best experience for my short stay at amsterdam. Thank u. My hubby will enjoy our anniversary

Excellent
++

As with any service like this, there were hidden costs to my holiday. However, the service itself was professional and polite and travel consultant I spoke with could not be faulted.

Excellent
++

Yes

Excellent
++

good service and booking agents are very nice and kind to check various flights and help us secure best holiday

Excellent
++

i have bought ticket before from Johnny.i really liked it the way he dealt with me last time so i have bought ticket again.he was more helpful this time and he always speak so nicely and explain everything briefly the way i like get explain.so i prefer to buy ticket from and i have informed my family members and friends about him to buy the ticket from.

Excellent
++

Amy was very friendly, reassuring,professional and took me through the process step by step, checking that I had understood and that she had understood evry detail correctly.
What a pleasure to talk to such a caring,efficient person, unlike many other institutions i have to talk to in my daily life.
She was just perfect in every way.
Bridget Sumsion.

Excellent
++

Johnny was my customer services representative:

efficient
courteous
called back as agreed to confirm details
sent email immediately

Excellent
++

Very helpful

Excellent
++

Lovely, patient and gave me all the info I asked for! Really sweet and efficient.

Excellent
++

Nash was very helpful

Excellent
++

Amazing customer service very patient

Excellent
++

Sophia was fantastic! Helped us to book the possible city break.

Excellent
++

Amy was excellent in dealing with my request, without me having to go back through to Go Groupie. She arranged all the upgrades and advise me all of the necessary details to ensure that I will have a fuss free short break.

Excellent
++

everything, yes I would recommend

Excellent
++

They are very respectful and helpful guys, specially Oskar the guy I spoke to.
Thanks

Excellent
++

They were the right choice

Excellent
++

There service is great and very helpful guys

Excellent
++

Brilliant customer service and no missing around

Excellent
++

Very clear and concise with the phone call. No messing around with how are you today. Straight to the point.

Excellent
++

Great service // very helpful // thank you :)

Good
+

Very Comprehensive and clear on the phone

Excellent
++

Amy was really helpful and accommodating! The costumer service was amazing.

Excellent
++

Amy was fantastic in dealing with my booking, would recommend

Good
+

Good service.

Good
+

Well explained but had to pay £49 each extra to get the deal advertised.

Good
+

A happy resolution to obtaining the holiday we wanted.

Excellent
++

Very helpful and clear agent, I got better adjustments thanks for getting help from Nash. Explained well and was helpful when booking trip to Prague, Budapest and Vienna.

Excellent
++

Nash was very helpful and outstanding to find me what I was looking in my budget. Cheers will recommend.

Excellent
++

very happy for Charlie's service. Thanks Dionie

Excellent
++

They get me the best deal love it

Excellent
++

Excellent service, will deal with again

Excellent
++

Brilliant and easy to deal with. Resolved any issues and where very swift

Excellent
++

I have not travelled to Milan yet and I have just finished purchasing my holiday. I was pleased with the service I received from Mr Nash Reynolds. I was quite stressed about looking for holidays when me and my wife stumbled across Crystal Holidays. We originally wanted to go to Portugal but it was too expensive. I came across as quite impatient and flustered on the phone but Mr Nash was extremely helpful and displayed incredible professionalism. In the end he recommended the holiday in Milan. He listened very attentively and catered to our needs throughout.

Excellent
++

Absolutely brilliant, again. Can’t fault. Always my first choice. Maggi and Oscar are the best.

Excellent
++

The service provided overall by Zing Adams was perfect. He tried his best to be helpful and accommodate all my requests.

Excellent
++

Very helpful and good service

Excellent
++

Good service and helpful agent

Excellent
++

Very helpful and good service

Excellent
++

Very helpful

Poor
-

Very Long winded, could hardly hear the consultant on the phone.

Excellent
++

Sophia who arranged my travel was very helpful and polite

Excellent
++

Mr Stark was very helpful and kept moving everything along efficiently.

Poor
-

There was a lack of customer care

Excellent
++

I spoke to Amy on the phone who was very polite and patient answering all my queries and took a fair bit of time finding the best deal for us.
She was very clear about what was inclusive and otherwise.
She patiently found distances to metros etc, and costs of breakfasts in all 3 venues.

Excellent
++

Great customer service from Sofia at Crystal very helpful and worked hard to get the best flight times for us which ensured we got the most out of our city break.

Excellent
++

Booked holiday with Charlie, he was brilliant... gave us what we wanted and helped us with everything what we were looking for...

Excellent
++

Answered all queries prior to booking and politely put me at ease of mind

Excellent
++

Answered all questions accurately and put me at ease

Poor
-

I didn’t like the fact that the representative was asking me to pay for things and check emails whilst I was on the phone. He also asked for me to complete this feedback form whilst he waited. It made me uncomfortable. The call to book took over 30 minutes, would have been much easier to do if I could have done it online

Excellent
++

very helpful

Excellent
++

Chris was very helpful, giving me options to suit my travel requirements

Excellent
++

Amy was extremely helpful and polite and ensured all details were correct. She offered to help us book transfers and excursions if needed.

Excellent
++

THATS GOOD

Good
+

included flight times should be better

Poor
-

The dates included in the price were not very good.
Ben was very helpful

Excellent
++

Brilliant. Well done Amy

Good
+

Helpful, looked for a range of different flights, clear with instructions on what to do next.

Did feel like transfers were being over sold.

Excellent
++

I was dealt with by a lady called Amy! Amy was polite and courteous, whilst at the same time being professional, proficient and knowledgeable!
This booking was made so easy by Amy who talked me through everything, leaving me in know doubt as to what I needed to do both now and as the holiday approached! If all Crystals service team are like Amy I would not hesitate to recommend them and as for Amy I cannot recommend her highly enough! If only all my phone experiences were the same 👌

Excellent
++

EXCELLENT and EFFICIENT service from Chris at Crystal Travel - Thank You!

Excellent
++

As Above

Excellent
++

Chris was EXCELLENT - very helpful and professional.

Thank You!