Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Drake was very patience and answered every question, he made the booking experience super easy. He went out of his way to help.

Good
+

Todo fluyó bien con la reserva. Muy amigable la página. El único detalle que podría mejorar es que el código PNR que manden sea el que la aerolínea asigne. Es difícil si no corresponde dicho número con el que nos proporciona Crystal Travel

Excellent
++

Very good, customer oriented service

Excellent
++

VERY ASSURING.... EXCELLENT

Excellent
++

Chris was very helpful and patient as I had so many enquiries and he managed to find me the best possible deal within my price range. Thanks again

Excellent
++

The agent took his time and talked me through the booking step by step he was very paceint with me and arranged all the extras that I would need. I really appreciated the professionalism and knowledge he displayed thank you so very much Margo Mclean

Excellent
++

Great service, very accommodating and polite! Will definitely use again

Good
+

I expected better deal fir customer and they are different from the web

Excellent
++

Easy fast clear app

Excellent
++

Chris worked hard to find the best price for me today

Excellent
++

Chris has been very helpful will providing the best flights and price for transfers for me

Excellent
++

Very helpful and a good deal

Excellent
++

fabulous

Excellent
++

good and helpful

Excellent
++

A good customer service. Thank you very much!

Excellent
++

Jim has been very accomodating and patient in answering all my queries and that hes been really polite and respectful. He's a great agent!

Good
+

Customer service was great, issues with availability of dates but the agent actually made it happen for me

Excellent
++

Very helpful staff. Recommend.

Good
+

The service one I called was good, however I bought a voucher through Wowcher, and how to book this holiday was NOT at all clear. Also it was not made clear that flights could be from any London airport, more that you got a choice. When i asked there was an option to fly from my preferred airport, but i was told this would incur and extra cost... Perhaps this should have been made clearer! Once this voucher had been redeemed, there were NO instructions on how to book this holiday. Quite disappointing!

Poor
-

The price was good.
I struggled to understand all that was said. I spoke to a couple of operators there and they seemed impatient with me as I read through the text in my e-mails sent from them.
It was also very hard to understand the english spoken as it was with a very strong accent and I couldn't follow the conversation.
There was a headline pop up on the website. This made me anxious as it said there were 2 companies operating under the same the name. I was concerned that this might be a scam.
As i couldn't hear well and was worried about it being a scam i went to the head office to try and buy the ticket. The fare i wanted had gone and no one could help me find a similar priced fare. They said there was nothing available.
After returning back to my computer I discovered the fares I wante were still there.
Hard to give accurate evaluation till i'm through the gates at the airport.
Why couldn't they find the cheap flights I discovered?

Excellent
++

Ryan was a star when dealing with my booking to Krakow. Despite many changes requests and delays by me, he was always carm, polite and extremly helpful. I am still hopeful our friends will be able to sort their travel plans and be able to book the same trip.

Excellent
++

Kathy and Mark provided excellent service when helping me book my friends flight, saving me, a customer the hastle. The time it took to assist me was effective and was executed in a timely manner. I sought out many other vendors before choosing Crystal Travel and thanks to Kathy and Mark I will be visiting this website more frequently when booking my travels In the near future. Both Kathy and Mark showed both patience and diligence in their work and I will recommend them both on booking any of my colleague's travels.

Excellent
++

Great customer services from Flora. Helped find what we needed and at a great price.

Excellent
++

David, the travel agent I dealt with was super, he was patient and kind, lead me through the process with much Grace. My holiday requirements were complicated, but he managed get us what we wanted. Thank you for your care

Excellent
++

Great customer service and very helpful. The name of the person who supported me is Philip

Excellent
++

Very good customer service from Chris today! Everything was explained very well, and the booking process was very straight forward.

Excellent
++

Philip was extremely helpful, courgeous and patient and not pushy. He made my booking experience with crystal travel a smooth and pleasant experience.

Excellent
++

Great ..
Good service and quick information ..

Excellent
++

Very helpful and tried very hard to get the best deal for me

Excellent
++

My travel arrangements including flights are usually fairly complex. Having many connecting flights and coaches I choose times and prices with great consideration. I decided to book with Crystal Travel as availability was as I needed. Crystal Travel promptly confirmed booking and after a slight issue with my banks online payment security, I received an understanding phone call from Kathy at Crystal Travel and this was followed by a simple booking and successful payment email. I could then continue with further travel arrangements around this booking.

Excellent
++

Very very helpful

Good
+

Very helpful, sorted everything without any problems

Excellent
++

Nice polite gentleman on the phone and very understanding and helpful

Excellent
++

Drake was excellent - proficient, efficient and precise. Smooth request for information and completion of the booking

Excellent
++

helpful staff

Excellent
++

Great phone manner and very quick service

Good
+

Although details are not updated live for availability alternatives were offered and finally got there

Good
+

As Above

Good
+

As Above

Good
+

As Above

Excellent
++

Lauren was very helpful, informative and polite. Made me feel at ease with the booking which is a Christmas present.

Excellent
++

It was very good

Poor
-

A lot of going backwards and forwards

Excellent
++

Best service ever. Easy to contact, sorted the flight in no time and communication was prompt. I recommended to my friends and booked their tickets too. Thanks to Crystal and Aby especially for his polite and lovely way to deal.

Excellent
++

Good contact. Very polite, got everything done quickly and efficiently.

Excellent
++

Very helpful

Excellent
++

They did it well the day/dates of my exact flight that I wanted. Yes, I'm really recommend the crystal travel to my friends and family.

Excellent
++

Easy to communicate with
Sent the hotel details first, so I could look, though that is not important
Polite and friendly manner (Lauren)

Good
+

Great

Poor
-

Gave me the info I wanted when the groupon email link wouldn't work and was very polite, but I'm not impressed with the flight times. Had to pay a third of the original price extra to get another day to actually get some time there. Then in the confirmation email, an extra charge was slipped in so I had to pay more, turned out to be OVER a third of the original price extra.

Excellent
++

Was served by Ben, really lovely and helpful. Explained everything clearly and all email communications were prompt and easy to understand. Thanks to Crystal and especially Ben

Poor
-

Good service

Excellent
++

Kathy provided great service and got me the best price for my pane ticket! thank you.

Good
+

Luke was very efficient.

Excellent
++

Sharon, the travel agent was very pleasant and extremely helpful and provided all the relevant information needed to make the best decision on flights to Auckland. Excellent service! Good communication! She seems to know her job pretty well and dealt in a very professional way. Highly recommended!!

Excellent
++

AAA

Excellent
++

helpful, polite and patient.

thank you

Good
+

Good service yet quite pushy with reviews

Excellent
++

Clear and Concise

Excellent
++

Top sight!

Excellent
++

Absolutely fabulous!

Excellent
++

Excellent customer service

Excellent
++

Excellent service Chris excellent to deal with

Excellent
++

Very happy with the kind thorough service

Excellent
++

Miss Lauren she was very helpful and kind. Thank you.

Excellent
++

We speak on the phone with Amy - very professional, very helpful answered to all our questions. We will be very happy to go again with Crystal Travel on holiday. Thank you Amy 10 stars for you! 👏⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Excellent
++

Hi,

The experience was great special thanks to Mr Alwyn Taylor who helped me lot finding the cheap and most comfortable flight with less waiting time..

Thanks you very much.

Regards
Sid

Excellent
++

Excellent service . I was trying to book whilst at work . Alan was efficient and appreciated that I wanted to move quickly . I had previously called flight centre and got a hairdressing experience asking me why I was going and who was I meeting, I didn't have time for that. All I wanted was to book a flight at best price . Superb would definitely use again and reccomend to anyone

Excellent
++

VERY HELPFULL, TALKED ME THROUGHBOOKING, VERY PATIENT ON PHONE, GREAT TELEPHONE MANOR, EXTREMELY GOOD CUSTOMER CARE THROUGHT CALL.

Excellent
++

Very quick to book can’t wait to travel

Excellent
++

Very quick

Poor
-

Standard

Excellent
++

Have not yet been on the trip but seems like ooh value.

Poor
-

Where is my document? It is a bit worrying..

Good
+

Johnny was very helpful and is a true example of what excellent customer service looks like

Excellent
++

5sta r and sharon was brilliant

Excellent
++

very efficient

Excellent
++

I'm very happy with the service they provide. Staff are very accommodating and helpful.

Excellent
++

Spoke to a bloke name Drake, very calm collective and excellent customer service. He was very informative and helpful even though I was changing my mind on certain aspects of the policy I'm sure it would have taken him back a step or so in regards to building the holiday however he was more than happy to help! Safe to say that the 30minutes or so which I spent on the phone with him were well spent. Thanks!

Excellent
++

Speedy, efficient and helpful

Excellent
++

Excellent costumer service

Excellent
++

Great, helpful and friendly

Excellent
++

ALEX very friendly

Excellent
++

Good customer friendly service

Good
+

Kiara was good

Good
+

Kiara really helped however the process was very confusing from wowcher won't be doing it again

Excellent
++

Yes I think I will buy my next tickets from Crystal Travel. The person whom I spoke to (James) was very helpful and did everything for me with no fuss and really quickly. Everything sorted so I am pleased. Thank you.

Excellent
++

Have a good chat with Johnny he help me about finding best price I am first time call Crystal Travel thanks Ali

Excellent
++

Great service, polite and friendly, simple and quick! Thanks

Excellent
++

Helpful customer service

Excellent
++

Friendly and helpful

Excellent
++

Would use again

Excellent
++

Excellent customer service. Patient and thorough

Poor
-

Answer the phone

Excellent
++

Really good! Very efficient

Excellent
++

Great! Very helpful

Excellent
++

Quick service

Excellent
++

Great service great help

Excellent
++

I had to book a last minute flight home for a funeral and called them to check what seats were available. The guy managed to find me tickets for a rate cheaper than I found online. He emailed me the booking details so I could confirm before completing the booking, which I liked. I had a direct phone number to call him back if needed. I was very happy with the service and it was quick to book.

Excellent
++

First time to use this company and I hope i use them again. My ticket wasn't sent to me on time so I had to called twice about 5 days later