Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Brilliant communication, nice and simple

Excellent
++

Made the whole process simple and anooth

Excellent
++

Amy was patient and helpful, went through every detail clearly and precisely. If the trip is as good as the customer service then we're in for a treat, thank you Amy.

Excellent
++

Good Service

Excellent
++

Yes

Excellent
++

The Service I received from Kate was excellent

Excellent
++

Service I received from Kate was excellent and very helpful

Poor
-

I felt a bit like they kept adding extra charges to the bill...That might be standard for travel agencies

Excellent
++

Amazing service

Excellent
++

Very helpful

Excellent
++

A great communication and customer service

Excellent
++

Harvey was able to fulfill our requirements and was very patient.
Due to time lapse we did pay a little more but would recommend and use again.

Excellent
++

Sophia helped me from start to finish and worked hard to get me the best dates and flight times to match my requirements. Excellent customer service.

Excellent
++

I was very pleased with the service

Excellent
++

Chris was very helpful

Excellent
++

Very good service, Chris was very patience

Excellent
++

very helpful

Good
+

They were friendly and helpful to get me the flights I asked for.

Good
+

I was able to book what I required without any hassle

Good
+

Service was good. Patient and calm ensuring I got what I was looking for.

Excellent
++

Amy was amazing and very accommodating, we had to change our details quite a lot and she even stayed outside working hours to book us in!!!5 star service

Excellent
++

Fantastic and very helpful.

Excellent
++

Service was very prompt, Alena was very helpful, polite and accommodating.

Excellent
++

Communication was excellent and got me the best they could for my money! I dealt with Flora and she was brilliant and so helpful!

Bad
--

It seems to be general confrontation with other mercenary companies, Simple, No?

Excellent
++

Philip was extremely helpful with the reservation and assisting with the payment details.

Excellent
++

Amazing service, easy to book, prompt reply to email and call . sort out straight away, fantastic five stars travel agent.

Good
+

it was good

Excellent
++

Very professional and friendly. Would recommend to others

Excellent
++

Alena was very helpful and friendly. I would definitely recommend Crystal Travel to friends and family.

Excellent
++

So quick and efficient very satisfied no dilly dolly words like the other agents highly recommend.

Excellent
++

Lauren was very helpful and friendly. Also very competent

Good
+

We are very pleased with what we have booked

Good
+

Very helpful and did explain some uncertainties that I had. Emails were all professional ad easy to read

Good
+

It all seemed very helpful despite some things from wowcher being a little unclear

Excellent
++

Good

Excellent
++

very good

Excellent
++

Great customer service, very efficient and helpful.

Good
+

Good

Good
+

Yes

Good
+

Very helpful

Good
+

As Above

Excellent
++

Excellent service ...reservation was emailed to me to check and ok 100%

Excellent
++

Simple and easy to book

Excellent
++

Good service very quick

Excellent
++

Good company very professional

Excellent
++

Chris was very helpful Andrea inforamtive

Poor
-

when you tell someone that you will call them back
PLEASE DO!!!!

Excellent
++

Speedy booking

Excellent
++

Excellent, quick and accurate

Excellent
++

Good salesman. Very professional

Excellent
++

Great Customer Service at Crystal travel by their travel Consultant Oscar.
They made sure I got the perfect tickets keeping in mind that I am travelling with an Infant and child and my Budget.
Good experience from beginning to end. I would definitely recommend Crystal Travel to my family and friends for all their travel needs.

Excellent
++

Very efficient ...professional thanks for help ...

Excellent
++

Excellent

Excellent
++

Very helpful

Excellent
++

Lauren was very efficient and informative, and very pleasant to deal with. I had additional questions and she was able to answer those quickly.

Excellent
++

Alex was very patient and understanding. Good customer service

Good
+

Recommended travel agent - quick and easy

Excellent
++

After a bit of persuasion, that I wasn't paying anymore money for better flights, I got what I wanted. Recommended

Good
+

Smooth transaction - quick and easy to complete

Poor
-

Busy call centre - basic holiday package

Excellent
++

Fantastic - user friendly, clear information, easy to fill in forms, simple process to pay. Job very well done. Thank you so much.

Excellent
++

Very helpful, I have never booked with you before and Amy was extremely helpful in getting what I wanted

Excellent
++

Great customer servuce

Excellent
++

Excellent service very happy

Excellent
++

Really nice service highly recommended

Excellent
++

In one word exceptional

Excellent
++

David provided a fantastic service, very thorough and competent

Excellent
++

Excellent representative, very competent and nice

Poor
-

Helpful and fast service
Would be better if I could understand the operator more clearly

Excellent
++

Very quick, professional, good price. Perfect

Poor
-

Was ok but not very clear

Excellent
++

They had a great customer service where a team member followed up with phone calls when I couldn't book the flight I wanted and spent alot of time trying to find me an alternative
Was a great experience and made me want to come back

Excellent
++

Very helpful and polite

Excellent
++

Brilliant customer service

Excellent
++

Helpful and friendly service. Appreciated the time they spent helping me through the process

Excellent
++

First time I have used this service, extremely helpful.

Good
+

Great service!!

Good
+

I would recommend these again, Sofia was very helpful

Excellent
++

Yes I would recommend them

Good
+

The booking process was really easy, and appears to be great value for money. Lets hope the holiday goes just as well in January!!

Excellent
++

Very good customer service and very helpful.

Excellent
++

Amy was very helpful and friendly.

Excellent
++

Really appreciate quick response realible service

Excellent
++

Excellent service

Excellent
++

Very good, Chris was excellent.

Excellent
++

Very professional, good service, polite. Happy to deal with them again.

Excellent
++

Harvey was very good ensuring at sorting the right deal for us.

Excellent
++

Very good - massively impressed and will use Kayak going forward

Excellent
++

Amy was excellent and efficient

Excellent
++

This is my first time dealing with crystal travel and I will use again, much cheaper than the hight street

Excellent
++

This is the second time dealing with crystal travel and they do not disappoint

Excellent
++

Helpful, and this is the second time I have dealt with crystal travel

Excellent
++

Very friendly and helpful

Excellent
++

Got my ticket confirmed immediately

Excellent
++

Sofia was very helpful knew what she was doing professional throughout, just waiting for the full details to come through then it's all good!

Thank you Sofia.

Excellent
++

quick and easy to use ..... e-ticket came very quickly ..... great service

Excellent
++

Hope the trip is as good as the service. Thankyou David

Excellent
++

Lovely, friendly service. Efficiently dealt with

Excellent
++

Sophia was very helpful with confirming bookin and travel details and was very patient whilst I checked the information sent. Best service received to date.