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A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

fab service

Excellent
++

I was contact with one of your agent Albert , he was very professional, very friendly and very helpful. I was feeling very comfortable doing all this things with my trip by phone . And because English is my second language I was worried about this conversation... but Albert was very very helpful. Thank you

Good
+

I'd never done this before and due to the live flights etc it was a bit busy but very helpful

Excellent
++

The service I received from Amy Beyer was brilliant very helpful and patient Will recommend
Many thanks

Bad
--

My friend whom I am going on holiday with paid for it and since then has been informed the airline had cancelled flight and couldn’t offer alternative. We are awaiting refund and went to a reputable travel agent and booked through them. Will not use you again for future travel destinations.

Excellent
++

Good customer service thank you.

Excellent
++

I'm so pleased of their service and prices,also want to thank Albert who was so great of helping me out with my booking.Many thanks

Excellent
++

Very good service and very patient!

Excellent
++

Rony was a great help and very patient! Very much appreciated!

Excellent
++

very helpful great holiday

Excellent
++

He was helpful, so so patient, and most importantly, he UNDERSTOOD my needs.

Excellent
++

Great and efficient service

Excellent
++

very helpful answering all my queries

Excellent
++

Ben was very helpful

Excellent
++

Quick and simple

Excellent
++

very helpful

Excellent
++

Amy was very helpful throughout the whole booking process.

Excellent
++

Kate was delightful to book through. She answered all my questions and was patient as I made my final decisions.

Excellent
++

Most helpful and kind. There was no pressure to book, only an informative conversation.

Excellent
++

Well organized Ben,very helpful and informative

Excellent
++

Outstanding service very helpful

Excellent
++

Clean and professional

Excellent
++

Matthew who took care of putting my holiday together was fantastic, patient, helpful and polite. He stayed with me until all the transactions were completed. We got cut off several times but he persevered. Thanks Matthew you were ace !

Excellent
++

Rony was absolutely fantastic today in helping me to book my special break to Prague in May. He provided a number of options and c9mparisons and overall provided a fantastic level of customer service thank you he is a credit to crystal travel.

Excellent
++

Chris was a nice guy, very helpful and friendly.

Good
+

Chris was great and talked through every step of the process.

Good
+

Chris was nice and helpful.

Good
+

Booked by wife who found Chris helpful and friendly

Excellent
++

Chris was helpful. Thankyou

Excellent
++

First class

Excellent
++

excellent service from Rony

Excellent
++

excellent service Rony will definately use again

Excellent
++

excellent service from Rony

Excellent
++

excellent all round service

Good
+

Excellent

Excellent
++

I spoke to Lauren & I would recommend her definitely. Lauren was brilliant from start to finish & made me feel at ease very happy with the help she provided

Excellent
++

I come from aviation industry so I know how important it is to deliver excellent customer service along with correct knowledge. Ben Jones from Crystal travel was a excellent example of that and how ! He handled all my queries with expertise and gave me all the information I needed. He worked out various combinations , gave good suggestions and alternatives and gave me the best deal. Ben definitely went the extra mile and he is a true asset to his team. 👏👍

Excellent
++

I couldn’t ask for more, amazing costomer services

Excellent
++

Really helpful planing my trip, highly recommend

Excellent
++

Amazing costomer services

Excellent
++

Really prompt to accommodate my trip, great costomer services

Excellent
++

Amazing service and great costumer service

Excellent
++

Charlie was a very attentive and helpful member of staff

Excellent
++

As Above

Excellent
++

Informative & Straightforward travel booking, would definitely recommend!

Excellent
++

Excellent service from Amy who helped with our booking and made this trip of a lifetime possible. Looking forward to my trip.

Excellent
++

Amy has been amazing. We found a deal online and she has done all she can to make this possible for me and my partner! Very friendly and explained everything very well.

Excellent
++

He offer me a good flights and hotel with wonderful price.

Excellent
++

over all it was good deal...

Excellent
++

Good price and great holiday

Excellent
++

albert johnson was great and give me the best holiday.

Good
+

Generally, good service and efficiency.
I would have given a full five stars if the operator had not made the mistake of
getting me mixed up with another client via email.
Thus asking me for a deposit of £1500, when the total of my booking was only
£498.

Good
+

They have good deals

Excellent
++

Super booking thanks Charlie

Excellent
++

Great service from Charlie today he helped to answer all my queries!

Excellent
++

Fab service and will definitely use again

Excellent
++

Absolutely fantastic service from Zack, was booking as a present for my son and his girlfriend and Zack talked me through the whole thing making it simple

Excellent
++

Lauren wood was fantastic - very helpful through every stage of my booking and I felt comfortable when we had finished

Excellent
++

I purchased four tickets to Malaysia and was served by Oscar. Oscar was brilliant. Up to this moment I can't fault the service provided by Crystal Travel (Oscar Jackman).

Excellent
++

Had problem booking through Groupon so came straight to Crystal, gave me same deal , but more options, so a slight increase gave us more time on holiday. Customer adviser Ben was very helpful and meticulous with his booking details, will definitely keep an eye out for future offers.

Excellent
++

Ben dealt with all my requests, explaining everything in detail so I knew we had covered everything I needed to know. Very efficient service so far. Just waiting for confirmation of transfers within the holiday we’ve booked. Wouldn’t hesitate to use them again.

Excellent
++

Great!

Excellent
++

Very friendly. Checked around to look for the best deals.

Excellent
++

Ben was very friendly and knew his stuff when working out an itinerary for me and my partner

Poor
-

I felt that it was very disjointed and the deal i saw on Groupon was not acctually what Crystal travel were offering. i proceeded with the booking though, so lets see what the holiday is like now

Excellent
++

Zack, provided lots of options concerning flights and deals..

Excellent
++

Very efficiently an friendly

Excellent
++

Great. Very helpful.

Excellent
++

Very nice and polite service

Excellent
++

A lot of options offered from Charlie, very accomodating

Excellent
++

He provided me with the best deal possible.

Excellent
++

He is very knowledgeable and friendly. He has also provided me with the best deal possible.

Excellent
++

BEN was very knowledgeable, helpful and patient.

Excellent
++

Was very diligent in finding something to suit me

Excellent
++

Very helpful many thanks

Excellent
++

Great service very helpful thankyou charlie

Excellent
++

Henry was very respectful and made sure I had the most convenient flights! I'm looking forward to my break away!

Excellent
++

So far cannot fault the service I received. The customer service specialist Chris was very helpful and very precise in the way he explained everything to me. Went out of his way to ensure we got the best out of our mini break to Rome. Thanks for the experience I have had so far. If everything else goes according to plan, I will definitely use Crystal Tracel for future breaks and would be happy for Chris to arrange them for me.

Excellent
++

Chris was an excellent customer service specialist. He made sure I understood everything, made sure I got the best value for money on my mini break. Has given me peace of mind by re-assuring me he will do not exactly what he has promised. Very happy with his service so far.

Excellent
++

very helpful and patient help from Amy

Excellent
++

Great service

Excellent
++

Very thorough and helpful, spet time looking for flights so we can have the longest holiday experience

Excellent
++

Chris was great, very helpful .Thanks

Excellent
++

Chris was great, Thanks

Excellent
++

Value for money and helpful agents. I didn't get my E tickets for my flights even though I had rang a few times. This was efficiently resolved by an agent Oscar Jack man, who stayed on the line until this was done and was very friendly and patient... Thankyou

Excellent
++

It was simple and easy to book, the agent who dealt with my enquiry was polite and gave me the best deal possible. Would definitely recommend!

Excellent
++

I rate this travel agency, I was able to book a hotel better than what was offered and better timing. Would recommend

Excellent
++

I was very impressed with the service received and would definitely use this company again

Excellent
++

Zack was a very helpful and kind individual and managed to sort it all out just 6 days before I was flying which is incredible! Very helpful again and will use crystal travel in the future.

Excellent
++

Zack was a very helpful and kind individual and managed to be patient throughout my long process of confirming the order, he managed to sort it all out just 6 days before I was flying which is incredible! Very helpful again and will use crystal travel in the future.

Excellent
++

Rony. Was extremely helpful polite and very patient, thank you for your support and prompt action.

Excellent
++

Very helpful and thorough

Excellent
++

Travel with them before great service
Will always willing to help you.

Excellent
++

Rony was super patient and helpful. Thank you very much, Rony.

Excellent
++

Excellent service Charlie was polite and clearly spoken.

Excellent
++

Excellent service informative and clear. Charlie was very polite and clearly spoken.

Bad
--

Chris was very helpful and patient -despite the fact that I am supposed to travel in a week no tickets! Despite chasing and chasing

Good
+

Very helpful and polite. Will deffo use them again

Excellent
++

Very helpful and accomodating

Excellent
++

Charlie Smith. He was a fantastic travel sales consultant. He helped me find the best deal on our holiday package very polite friendly and efficient due to this very helpful and stress free experience I will definitely be booking with Charlie again in the future.

Alando