Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Aby is a very good professional and provided me an excellent service, keep up the good work

Excellent
++

The stafff where excellent in proving us with exactly what we were looking for st a reasonable price.

Excellent
++

Luke was very polite and helpful and helped me tailor the trip to my needs and all for a fair price. I would definitely look to book with Crystal Travel again.

Excellent
++

We received excellent service from Alan. He was most helpful and extremely efficient and very polite. We will definitely be using Crystal Travel services in the future and we highly recommend them.

Excellent
++

My first time buying off Living Social and I was expecting a nightmare but David from Crystal Travel was excellent. It's been a very smooth process so far.

Excellent
++

Good customer service

Excellent
++

good prompt service by Emory. Flights that I was after with a good discussion on alternatives available. Price was not quote as good as I was expecting, but acceptable. Overall a good service. thanks !

Excellent
++

Good customer care and ability to identify customer's needs.

Pay good attention to customer and clarity of information

Quick delivery of booking other relevant information

Excellent
++

I was helped by Sarah and I thought she was very friendly and helpful and willing to make changes to the booking if I needed it.

Excellent
++

I've bought several flights from Crystal, all long haul
I've found their interaction and response excellent
I've also found they confirm everything in a very timely manner

Excellent
++

Easy, fast and friendly! Would really reccomend them. Got me a really good cheap deal too

Good
+

The gentleman I spoke to (Drake) was very efficient and helpful :)

Excellent
++

Excellent!!!!!

Excellent
++

It was good service

Excellent
++

Excellent customer service would definitely recommend. Was very efficient

Excellent
++

Service was great helped me with what i was looking for and was able to find me a deal i wanted :)

Excellent
++

Excellent. Alena was so friendly, helpful and efficient. Nothing to too great for her to undertake and was done in double quick time. Thank you.

Excellent
++

My advisor Ben was very patient and helpful with me as I was having problems forwarding the groupon vouchers. He also ensured the details were correct.

Good
+

So far service is good. I would have preferred to leave feedback on my return then I could include flight and journey that has been booked for me.

Excellent
++

Crystal travel are very helpful, Sarah Parker was very helpful giving all information clearly and ensuring the best deal was given.

Good
+

Very professional and friendly customer care. Tailor the holidays to the need of them

Excellent
++

Very fast and efficient. Alan was v polite and helpful as well as patient.

Excellent
++

I've tried to make a booking on the web site but I couldn't so I phone the company and the person who was helping me gave me a better deal then was showing in my first view ... That was amazing!

Excellent
++

Excellent Customer Service; Special thanks to Sharon for looking at all possible options from different airports for a better deal, as I was booking the ticket at very last minute.

Excellent
++

Great Service Like it.

Excellent
++

Curtous and fast response to queries.

Excellent
++

excellent services

Excellent
++

I have bought a trip to Italy fiew Groupon. When I called Crystal Travel to book the dates the customer service was very helpful. Amy who was sorting out my trip gave a lot of options to choose from and helped to find the best time for flights and trains so me and my friend can spend more time in Rome, Venice and Florence. The booking was clear and quick.

Excellent
++

Drake was extremely helpful with our bookings, great service and a great price.

Good
+

Very Friendly and Knew what was going on, got back to me timely. Would book with again

Excellent
++

Very friendly service with great communication and travel advice!

Poor
-

Kathy was great, she did everythin in timely manner. But had poor experience from Austin who promised callback in 30 minutes and did not hear back from him for 12 hours, I had to call and then was just cold transferred to another staff.

Excellent
++

Happy customer.Definitely recommend to my Friends.Good sales adviser.

Excellent
++

Excellent experience. I will use again for sure

Excellent
++

Staff are friendly and helpful

Excellent
++

very helpful and knowledgable.

Excellent
++

Great

Excellent
++

I am very happy with crystal travels it is because of your agent Alan, I am not sure about others, but for me Alan is truly the best I have seen.. He does my booking fast and gets me mostly what am looking for..
I would also like to thank you and and all for all the services . I will surely come back.

Excellent
++

Yes I would recommend and would like to book to them again

Excellent
++

Dealt With Properly

Excellent
++

thanks

Excellent
++

Crystal Travel made the booking really simple. It was fully explained by Kate and any queries that I had were answered immediately

Excellent
++

Good service. Good staff

Good
+

Good. My bank were a total pain instigating not just one but two anti fraud checks. Kathy very helpful.

Excellent
++

I was very pleased with the service I got from Kathy, she attend to me very well as quickly as possible. Definitely I will recommend somebody to crystal travel.

Good
+

Thanks Ben for your service from Crystal Travel, very accommodating, helpful and informative regarding booking my holiday.

Good
+

The service was great, although their online service could be improved. Their cheap flight kept disappearing after you enter your details, not sure whether it was done deliberately. over all, i cant complain about the service that was provided.

Excellent
++

Good

Excellent
++

Excellent Service

Excellent
++

Your service is very good

Excellent
++

Good service

Excellent
++

Very kind gentleman answered my call, gave me chance to talk, then he explained the offers they had, and even gave me chance to think over the information,I called back the following day and everything was done smoothly with great respect, I really thank such services as it is not always that one gets such care.

Excellent
++

The changes of my holiday booking was handled very efficiently by your Sales Consultant (Brake) and booked.

Excellent
++

The transaction was smooth and the operator, Flora was very helpful and efficient

Good
+

Amy was extremely helpful , friendly, polite and knowledgeable and assisted us with our quires. Took into consideration we were calling from Australia and was very patient with time delays. We definitely recommend her to any of our friends who were looking for UK/Europe breaks.

Excellent
++

Prompt service. Kathy was helpful and gave me time when I was busy. Called straight away with the time given, like I said call in 10 minutes, which she did. Happily revised my children name without hesitation.

Excellent
++

service was very good & efficient

Excellent
++

The service was really good, everything was explained very well, the member of staff I spoke to was very thorough, very polite and easy to get on with

Excellent
++

They were very excellent in the way they provided me with all the information I needed, and therefore were very helpful.

Excellent
++

Excellent service . Yes I would recommend

Excellent
++

It was quick and easy

Excellent
++

I spoke to Sharon this morning regarding a deal I had seen earlier on the website, she explained to me how the website operates and gave me several minutes to think of the options she gave me. Fantastic deals from a lovely receptionist I eventually got my tickets after few hours.

Excellent
++

I spoke with David on the phone and he was very helpful and patient despite my unorganised and indecisive attitude to booking.

Excellent
++

I thought the service was great. My advisor Emory was really helpful and gave me a good experience.

Excellent
++

Ben Jones was extremely helpful. Great service.

Excellent
++

Efficient and friendly service.

Excellent
++

Edward has been extremely helpful and made booking our honeymoon a very pleasant experience. Great service

Excellent
++

Will recommend and purchase a ticket again in future.

Good
+

David was very helpful sorting my three city trip to Italy.

Good
+

Good customer service.. Very helpful.

Excellent
++

Edward was polite and professional and done a great job getting my holiday booked for me today

Excellent
++

They are so really nice to talk!!!!

Excellent
++

Yes will recommend 100%

Excellent
++

Great service, Would highly recommend!

Excellent
++

The five stars is purely for Amy who was so helpful.
I wouldn't buy through Groupon again, as I didn't like that I couldn't see all the details of the offer before I booked.
I actually booked by accident!

Good
+

Just completed booking with Sarah, she was very helpful and patient. Thank you

Excellent
++

Very polite and helpful, made the transaction easy

Excellent
++

Excellent. Very friendly and helpful.

Excellent
++

Good communication and professional advise.

Excellent
++

Very helpful and gave detailed information step by step.

Excellent
++

It was good service

Good
+

Helpful

Excellent
++

Very quick and helpful service

Excellent
++

Great service, really helpful in making changes and keeping me up to date.

Thank you David!

Poor
-

First person to answer the phone (don't know his name) took all the details and said he would pass them on to David who would phone me back which he did but he had not been passed the information. I had suggested that I should just wait to speak to David. David asked me to send an email which I did. It had my name on it but the email I got back referred to me as Janet Samson not Simpson which is my name. There was a long delay between me sending the email and any reply so I phoned again. An email acknowledgement to let me know my email had been received would have been good. Don't like being pursued for my "valuable feedback" Was told email for feedback would be sent in 5 minutes but it wasn't and by the time it arrived I was busy and couldn't reply to feedback on ipad or phone. Happy with the outcome of my dealings with David - pity about the things mentioned above.

Good
+

Overall a quick and efficient service.

Excellent
++

👍

Excellent
++

The staff was very polite and helpful during all the time I had a problem with my ticket especially while re booking after cancelling a ticket. I particularly thank Jade and Austin for the kind of service they offered me on 2 occasions .

Excellent
++

David was a great help through the booking as we are first time booking a holiday, he was very patient and great at answering all of our questions and queries to ensure we get the package deal we wanted.

Excellent
++

V.good service polite and proffesional. Give you all details whatever you ask and recommend the best fare. Always keep in touch and informed you about your ticket status. Recommend to everyone

Excellent
++

good and fast. I will re command it to everyone.

Excellent
++

We haven`t travelled yet as the holiday will be in december but the booking process was fantastic. I`ve been on the chat with Hazel, and she was really helpful and patient with me.

Excellent
++

Amy was helpful and patient, allowed me to call back once I had confirmed the potential add-ons I wanted to add. Easy to use and gave a number of different options to choose from.

Good
+

My adviser was Hazel and she was brilliant.

Excellent
++

A very pleasant and informative person by the name of Edward.
First class service.

Excellent
++

They are fast and efficient

Excellent
++

very good service and allan is very helpful

Excellent
++

Was a great service very helpful

Excellent
++

Very straightforward to make the booking, good value for money, very nice gentleman on the phone who perhaps could have spoken a little more clearly at times but was very helpful and explained all details thoroughly. Initially rang and the booking line was closed, this should have been marked on the Groupon, not the fault of Crystal Travel.

Excellent
++

The kind and friendly service.The customer rep. was very polite even though it was a live chat.
highly Recommended