E-ticket FAQs | Crystal Travel

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1. What is an ‘e-ticket’?

E-tickets or electronic tickets have replaced old multi-layered paper tickets and have been adopted by nearly all airlines. E-tickets are valid for travel as airlines hold your reservation in their systems electronically rather than a printed copy.

2. What are the benefits of e-tickets?

The main benefits of e-tickets over traditional paper tickets are threefold:

They allow you to travel without a paper ticket, eliminating the worry of having tickets lost or stolen. If you lose your e-ticket you can simply go online and print another one because they reside in a computer database network.
Itinerary changes (where permitted) can be handled more efficiently as the airline only needs to update their database as opposed to physically issuing a new ticket
E-ticket numbers can be used at self-service desks offered by several airlines as opposed to queuing at check in desks. In short, e-tickets make the check-in process more efficient for you, the passenger.

When you buy an e-ticket through CrystalTravel.co.uk, you will normally receive an e-ticket within 48 hours of your reservation via email.

3. How will I know I have a confirmed reservation and seat assignment?

The email you receive when you make a booking will include a booking reference number. This confirmation number is on record both with Crystal Travel and the airline. If you have a confirmation number, your reservation is confirmed.

To be sure you have your chosen seat assignment, either check-in online 24 hours prior to departure (where permitted) or Crystal Travel recommend you arrive at the airport 3 hours before departure time and check in promptly. We advise all passengers to print out your e-ticket and take it to the airport with you.

4. 48 hours have elapsed, why have I still not received my e-ticket?

Firstly, we apologise for any delay in sending you your e-ticket. Rest assured, your reservation is confirmed and this short delay will have no effect on your flight details.

We are aware of this hold-up and have put procedures in place to minimize the time lag. If you would like to speak to us regarding your online booking please contact us on:

Email: onlinebookings@crystaltravel.co.uk
Phone: Crystal Travel Online Department 0203 023 7801
(Alternatively call 0800 368 0300 and ask to speak to someone in our online team)

5. I would like my e-ticket to be sent to me via post, is this possible?

Certainly. If your printer at home is not working or you do not have a printer, then kindly email us at onlinebookings@crystaltravel.co.uk with your name, booking number and full address including postcode and we will send that to you via First Class post.

Thank you for booking with Crystal Travel

The packages which include flights and flight only bookings are ATOL protected by the Civil Aviation Authority, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted or in relation to low cost flights. Our ATOL number is ATOL 3517. Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more. This website is operated by Moresand Ltd, a company registered in England and Wales under number 2114691 (either trading as itself or as its ATOL registered trading name Crystal Travel), whose registered office is 38 Riding House Street, London, W1W 7ES.Â© 2007 Crystal Travel - All Rights Reserved

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