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| Do you have any questions regarding your booking status, procedures, E-Ticket, flight cancellation, baggage allowance & other related queries? Well, below are the answers to most Frequently Asked Questions from Customers. |
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| 1. How do I know if my booking is confirmed? Do I need to reconfirm my flight ? |
When you complete your booking, which will happen after you have submitted your credit card details and pressed the confirm button, you will reach a booking request confirmation page on the website. Your booking is only complete once you reach this confirmation page and hit the submit key. You will then be sent a confirmation e-mail shortly afterwards. Both the e-mail and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the e-mail, your booking may not have been confirmed.
There is no need to reconfirm your flights before departure from the UK though we do recommend that you reconfirm any onward or return flights with the airline you are travelling with. |
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| 2. How do I book an e-ticket ? |
E-ticketing is an extremely convenient way of travelling because it confirms your air ticket purchase without the need for a hard-copy record. The airline you are flying with stores all the ticket data on its computer, which means there is no paper ticket for you to collect and -more importantly - no ticket to lose. With an e-ticket, all you need to do is go straight to the check-in desk with a valid passport and a copy of the email confirmation sent out by Crystal Travel confirming your itinerary. Once these have been checked and verified, your boarding pass will be issued. |
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1. What are the benefits of e-tickets?
The main benefits of e-tickets over traditional paper tickets are threefold:
- They allow you to travel without a paper ticket, eliminating the worry of having tickets lost or stolen. If you lose your e-ticket you can simply go online and print another one because they reside in a computer database network.
- Itinerary changes (where permitted) can be handled more efficiently as the airline only needs to update their database as opposed to physically issuing a new ticket
- E-ticket numbers can be used at self-service desks offered by several airlines as opposed to queuing at check in desks. In short, e-tickets make the check-in process more efficient for you, the passenger.
When you buy an e-ticket through CrystalTravel.co.uk, you will normally receive an e-ticket within 48 hours of your reservation via email. |
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2. 48 hours have elapsed, why have I still not received my e-ticket?
Firstly, we apologise for any delay in sending you your e-ticket. Rest assured, your reservation is confirmed and this short delay will have no effect on your flight details.
We are aware of this hold-up and have put procedures in place to minimize the time lag. If you would like to speak to us regarding your online booking please contact us on:
Email: onlinebookings@crystaltravel.co.uk
Phone: Crystal Travel Online Department 0203 023 7801
(Alternatively call 0800 368 0300 and ask to speak to someone in our online team) |
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Baggage Allowance of Various Airlines
You can check the latest Baggage Allowance of most of the Airlines by simply clicking on the desired Airline to view its information.
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| For all other airlines, Click here >> |
