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E-ticketing is an extremely convenient way of travelling because it confirms your
air ticket purchase without the need for a hard-copy record. The airline you are
flying with stores all the ticket data on its computer, which means there is no
paper ticket for you to collect and -more importantly - no ticket to lose. With
an e-ticket, all you need to do is go straight to the check-in desk with a valid
passport and a copy of the email confirmation sent out by Crystal Travel confirming
your itinerary. Once these have been checked and verified, your boarding pass will
be issued.
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Faq
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1. How do I know if my booking is confirmed? Do I need to reconfirm my flight ?
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When you complete your booking, which will happen after you have submitted your
credit card details and pressed the confirm button, you will reach a booking request
confirmation page on the website. Your booking is only complete once you reach this
confirmation page and hit the submit key. You will then be sent a confirmation e-mail
shortly afterwards. Both the e-mail and the confirmation page contain the details
and price of your order, along with your order number. You should quote this order
number if you need to get in touch with us, as it will help us to identify your
order. If you do not see the confirmation page or receive the e-mail, your booking
may not have been confirmed.
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There is no need to reconfirm your flights before departure from the UK though
we do recommend that you reconfirm any onward or return flights with the airline
you are travelling with.
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2. How do I book an e-ticket ?
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E-ticketing is an extremely convenient way of travelling because it confirms your
air ticket purchase without the need for a hard-copy record. The airline you are
flying with stores all the ticket data on its computer, which means there is no
paper ticket for you to collect and -more importantly - no ticket to lose. With
an e-ticket, all you need to do is go straight to the check-in desk with a valid
passport and a copy of the email confirmation sent out by Crystal Travel confirming
your itinerary. Once these have been checked and verified, your boarding pass will
be issued.
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For a full list of Airlines offering e-tickets, please visit our websites FAQ Section.
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3. How can I cancel my Ticket / Flight ?
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In writing or by speaking to one of our Customer Relations agents on the telephone.
All cancellation requests need to be received prior to departure. eMail us at refunds@crystaltravel.co.uk
or write to us at
Customer Support
Crystal Travel
9 Rathbone Place
London W1T 1HW
Reservations will be cancelled automatically if any payment has not been received
within 72 hours of the booking. All tickets are issued on a non-refundable / non-endorsable
basis unless otherwise stated.
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4. When will I receive my Tickets? What are the Ticket Delivery Options ?
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You should expect to receive your tickets/vouchers within 7 days of your date of
travel. If travel is within 7 days your ticket will be sent within 24 hours. For
Registered Mail (within the UK) or courier deliveries a signatory must be at the
delivery address at the time of delivery. If they cannot effect delivery a card
will be left, providing you with the location of your local depot. Please take identification
with you for collection. E-ticket,, UPS (throughout the world) and Personal Collection
from the airport (London Gatwick/Heathrow) are the different delivery options.
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5. What is my Baggage / Hand Baggage / Cabin Baggage Allowance ?
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Each airline has its own Baggage Allowance. Please consult your Travel Consultant
or the airline directly.
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6. Can I book a flight for someone else if I'm not the passenger ?
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Yes, you can book a flight for someone else if you are not the passenger. If we
need any verification or information from you regarding the purchase a member of
staff from our service team will contact you directly. All you need to do is go
ahead and make the reservation as normal.
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7. How far in advance can I book my flight ?
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You can book a flight up to 11 months in advance.
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8. How can I find out the status of my refund enquiry ?
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Air tickets returned for refund are subject to a minimum cancellation charge of
50.00 per passenger. Tickets are presented to the respective airline or consolidator
for assessment. Refunds by airlines or consolidators for part-used tickets are always
less than pro-rata and in some cases there may be no refund value whatsoever. Refunds
will be paid to you as soon as the amount due has been established with either the
relevant airline or consolidator. This usually takes between 10-40 days but in some
cases (e.g. lost tickets, special circumstance requests) it may take considerably
longer, i.e. up to 12 months.
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