Crystal Travel Reviews - Reviews Crystal Travel
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Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Really lovely, went out of his way to assist, would definitely book through Mathew again.

Excellent
++

As Above

Excellent
++

Charlie was amazing, five star service!!!!

Excellent
++

CHARLIE WAS EXCEPTIONAL, VERY HELPFUL. THE PERFECT ADVISOR AND VERY POLITE

Good
+

Good service. Discussed all the elements and were happy to check various dates for me to ensure I got the most out of my trip.

Excellent
++

Amy was very polite, helpful and efficient this morning.

Good
+

Agent was patient and professional

Good
+

Serviced adviser very helpful

Good
+

Great service, very helpful

Excellent
++

Mathew was very friendly and helpful

Excellent
++

Zack was extremely helpful and made the process very easy and straightforward whilst also giving great advice on alternative options for flights etc. Would definitely book with crystal travel again!

Excellent
++

good

Excellent
++

Excellent personal service from Mathew, thank you

Excellent
++

Mathew was very friendly and helpful, making conversation during the service and trying to understand my needs. He provided very personal service and made sure that I was completely happy. Thank you, I’ll definitely use you again!

Excellent
++

They were easy to get hold of and went out their way so we could make the most of our holiday

Excellent
++

Agent was extremely patient and helpful

Bad
--

All too too long. I had problems with the website so called you and although the person I dealt with was helpful, it took far too long to secure a booking with you. I won't be using you again

Excellent
++

Amy gave me all the information that I needed and was very patient and understanding.

Good
+

Really good

Excellent
++

Absolutely exceptional customer service! I dealt with a guy called Luke Smith who really did go above and beyond to accommodate my travel needs although I had left my flights to the last minute and couldn’t really be flexible with dates! I would recommend 100% and will be using myself again! Excellent team, thank you so much!

Excellent
++

Very thoughtful ! spent over half an hour ensuring i got the best deal

Excellent
++

very helpful! spend time finding me the right offer and accommodation

Good
+

Easy to talk to and kept me informed

Excellent
++

Thank you for finding us the best deal for our holiday, couldn't ask for better service! Alena you were a star!

Excellent
++

I had a wonderful service from Alena today on the telephone, she was very attentive and helped thoroughly with providing us with the best options for our holiday and answering any queries.

Excellent
++

Went out their way to find me the best deal

Excellent
++

Lovely service

Excellent
++

Amazing service from Mathew
So good to speak to someone who answers all your questions

Excellent
++

ravel consultant followed up booking by telephone and explained processes clearly.

Excellent
++

Thank you very much for your very friendly and helpful service

Excellent
++

As Above

Excellent
++

Cool

Excellent
++

Ben did his very best to meet our needs.

Excellent
++

Kate has been really helpful, resolved all of my queries, and has gone the extra mile to ensure I get a good deal on my holiday for my 30th. Thank you very much for the excellent service.

Excellent
++

They helped me, being a young adult, book my first holiday abroad, gave me the information I was looking for

Excellent
++

Ben Jones was super helpful. He took all of my requirements and requests into account made sure that we booked the perfect break! Would strongly recommend Ben & Crystal Travel to everyone!

Excellent
++

I would like to say a massive thank you to Ben Jones. He was incredibly helpful when my partner was booking a weekend away for my birthday!

Excellent
++

Wow! I don’t think I have ever had somebody so helpful on the phone! Thank you so much Amy! It was a pleasure talking with you.

Excellent
++

To start with their was some confusion with star rating of a previsous hotel that we purchased. We rang Mathew and provided our opinion that we were not happy. Mathew was excellent and helped us to change the hotel, with no fuss and a friendly approach. Would recommend.

Excellent
++

Thanks for the great service.

Excellent
++

The operator was incredibly patient and informative!! He make recommendations that were more cost effective and actually listened to what I wanted. Thank you very much.

Excellent
++

Sophia was very helpful.

Excellent
++

Professional courteous patient efficient

Excellent
++

I am very happy and grateful with the service that Ms Amy Beyer has provided for me. She was very helpful and gave me all the details I wanted to know. She is an exceptional and fantastic travel agent. I will definitely use Crystal Travel again in my future holidays.This travel company is commendable to travellers.

Excellent
++

Great service thank you soo much for providing a great trip will use the service again 100% Eddie is brilliant thanks again.

Excellent
++

Easy clear very good service

Excellent
++

Definitely recommend Amy, she was very helpful and outlined all terms and conditions and small print. 5 stars

Good
+

The staff member was extremely helpful in finding a fair deal with my groupon voucher

Excellent
++

Easy to use the service. Helpful and friendly

Excellent
++

Helpful and easy

Excellent
++

Amy was extremely helpful and very polite. It was great to have a direct number for her so I could ring her with any problems. Thanks Amy

Excellent
++

Amy answered my call and was attentive to what I had to say. She had all the answers to my questions. Mad recommendations to assist me. It was excellent service and would defiantly will use again.

Excellent
++

Good and easy to book with thank you

Excellent
++

As Above

Excellent
++

The agent was very helpful in finding me the best holiday

Excellent
++

very prompt and reliable response, would recommend to your service.

Excellent
++

Efficient service, simple to do business with and explained options clearly.

Excellent
++

crystal travel gave us great options and were very helpful in helping to make some changes to our bookings and adding things on

Excellent
++

great service alena was really helpful thanks

Poor
-

Quite good but I was cut off and couldn’t always hear the person talking to me

Excellent
++

Amy was very good explained everything well and was helpful

Good
+

Very helpful customer service agent. I was booking through a Groupon offer for Rome and was disappointed with the flight time, arriving late the first day and leaving first thing on the last day, which effectively cut the daytime hours spent in Rome from 4 days down to two and a bit.
After some discussion and agreement to pay an additional £118 the flight time were changed and a slight Hotel upgrade provided. Overall I am happy with the service provided.

Good
+

As Above

Bad
--

We bought a tour From Group on with excitement but turn on such a big stress and ended up paying extra half of total and lost one the place we could go. Booking time so rush and not giving time to you understand what is going on what you are really booking for , all seems just the way how can take more money from you rather then what we would like to do. Even I have been offered to travel to.Poland instead of what I chooses from Group on because the agent believed I only looking for a cheap holiday, it was so heart breaking . Also after booking so difficult to speak any issue. I kept trying to contact my email, by phone with no success I have to wait for 2 days for the agent who done my booking who did take off days.I found so odd not getting any respond from sales team or customer service,

Excellent
++

Excellent customer service from Zak Collins who helped with additional requirements to make our trip more pleasurable. Many thanks Zak.

Good
+

Zak Collins delivered excellent customer service and was extremely helpful, also helping us with additional options to make our holiday more pleasurable.
Many thanks Zak. Much appreciated

Good
+

Zak Collins delivered excellent customer service and was extremely helpful, also helping us with additional options to make our holiday more pleasurable.
Many thanks Zak. Much appreciated!!

Excellent
++

As Above

Excellent
++

Fantastic service by Sophia

Good
+

Luke Smith helped me book a Groupon voucher deal for a trip to Venice. He was really helpful and friendly, offering to look for flights that would make our stay a bit longer. He was very calm and understanding when I got frustrated that there was additional cost for baggage. overall a very good experience.

Good
+

Henry was very clear and helpful.

Excellent
++

Amy Beyer was extremely helpful with booking our holiday. She took the time to explain everything and gave us the best possible options. Overall it was a very pleasant experience, thank you .

Good
+

I so happy from my agent Hary, he did wery well, I'm not happy that my price increased

Excellent
++

Ben was extremely helpful, polite and good with information

Excellent
++

Amy was really helpful and made sure she answered all my questions!

Excellent
++

Very helpful answered all questions asked

Excellent
++

Your representative Mr Luke Smith was so helpful with my booking very polite and a credit to your company thanks

Excellent
++

lovely customer service.

Very fast!

Highly recommend.

Excellent
++

Very fast service with great customer communication.

Everything was clear and sent to me directly.

Highly recommend.

Alena Watson was lovely.

Excellent
++

really helpful and easy to book with

Excellent
++

really nice people work there

Excellent
++

easy to bookend very helpful!

Excellent
++

Ben was a wonderful Agent.

Would highly recommend crystal Travel

Excellent
++

As Above

Excellent
++

Excellent Customer service! ! Very Helpful! Thanks

Good
+

Thanks very much for sorting out the holiday for me.

Excellent
++

Lovely lady sorting out my groupon voucher, got me earlier flights too :) thanks

Excellent
++

Amy was very helpful and explained each everything in clear detail

Bad
--

I found the staff pushy wanting me to buy extras. I wanted to change the date of the holiday and was prepared to pay for this but was told under no circumstances could I change the date. I then received an email to say I had not paid the balance which I had. The email was timed at 15.46 saying if I didn't pay that day they would cancel my holiday. So no good if you don't have access to your computer!

Good
+

highly recommended
great service

Good
+

Caller was helpful and efficient

Good
+

Caller was very helpful. Offered extras but allowed choice

Excellent
++

My agent Amy was very informative and extremely helpful, made the booking process easy.

Excellent
++

Good service
Thank you Charlie

Excellent
++

The gentleman who helped book me in for my holiday was very helpful. Offered me competitive prices !! Thankyou, would definately recomend!

Excellent
++

Good service, friendly and very polite and clear about the offers on place.

Poor
-

Hidden charges were not great. Will not be using again. Customer Service agent was ok. Sometimes difficult communicate with.

Excellent
++

Extremely helpful and went out of their way to find what I wanted

Excellent
++

Henry was brilliant, he was courteous, efficient and friendly and it was a pleasure to book our4 night break to Rome with him!!

Excellent
++

Good service. Informative and helpful. Thanks