Crystal Travel Reviews - Reviews Crystal Travel
Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

powered by CrystalsTravel Logo

96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

They were very helpful and courteous

Excellent
++

We were very impressed with the help we received from Flora at Crystal Travel. We were bought a nights stay and Eurostar ticket for Paris from a friend and over live chat with flora we were able to book good train times and add on an extra night stay. Flora even threw in complementary breakfast for us (I think that was because she was an old romantic as we are staying in Paris for valentines day!!!). Very helpful and we would certainly recommend Crystal Travel.

Excellent
++

The service was good, the customer service where able to solve all the enquiries and to stay in touch with me all the time. I would recommend the company to my friends and family

Excellent
++

Very good deals helpful staff
Edward is very good at his job.

Excellent
++

Brilliant customer service from flora

Excellent
++

Brilliant staff member flora, couldn’t do enough to help. Thank you

Good
+

Very helpful and friendly staff.
Edward is my advisor and helped to resolve an issue I had. Very polite and explained everything in detail

Excellent
++

Harvey was very helpful

Excellent
++

They were really nice and careful to explain the details of my trip. Would definitely recommend.

Excellent
++

David listened to what I wanted and delivered it

Excellent
++

Efficient

Excellent
++

Good

Excellent
++

Straightforward

Excellent
++

Lovely Customer Service

Excellent
++

Chris was very informative and helpful

Excellent
++

Great communications and return calls actually made!

Also listened to our requirements and made swift amendments.

Excellent
++

I'm Happy that I choose crystal agent is Wonderfull service and very helpful

Good
+

Sorted a value for money trip

Good
+

I like the Coustumer service
They're doing well and I'm happy to buy as again

Excellent
++

First class

Good
+

hi kate was really helpful and got things sorted out straight away

Excellent
++

Amy was excellent. She answered all my questions and was extremely helpful in making the whole process extremely easy for me. She provided me with all the information I needed and made me aware of all the options I had. Thank you so much for all your help.

Excellent
++

Excellent customer service with a very helpful assistant called Amy .

Excellent
++

Brilliant service. Johnny the customer advisor was very helpful and great to deal with. Will definitely use this company again. Thank you

Excellent
++

Very good and excellent

Excellent
++

Very good

Excellent
++

wonderful service thank you chris

Excellent
++

All good Great price.

Excellent
++

Chris was a real credit to the team and very helpful.

Excellent
++

I found the telephone operator Chris very helpful! he is a credit to your team!!

Excellent
++

Very helpful

Excellent
++

Good price, efficient service, e-ticket arrived within hours. All very straightforward.

Excellent
++

Excellent

Excellent
++

Excellent customer service

Poor
-

Limited to option you can book

Excellent
++

Easy to contact and Very helpful .

Good
+

Friendly service, but not always easy to hear accurately
Well priced and sourced holidays - able to give clear pricing
Not always clear about the additional services - ie specific details about the transfer service.
Knowledge about the cheapest airports to fly from needs to be at hand, also matching departure airport with home address would be helpful initially

Good
+

Great service, quick and easy booking process

Excellent
++

Cheap, efficient service. E ticket arrived within 1 hour of purchasing tickets. No problems.

Excellent
++

Great customer service. Will be recommended to all my friends. Thanks

Excellent
++

Very efficient

Excellent
++

Great service.

Excellent
++

Excellent staff member, Chris. talked us through everything. Had great phone personality and manner.

Excellent
++

Chris was excellent, patient, followed all my enquiries promptly and without issue. Had a great telephone personality and kept things nice and personal as we spoke.

Excellent
++

I didn't have to do a thing!

Good
+

Good upsell

Excellent
++

service handler was great

Excellent
++

Lovely lady great service

Excellent
++

Just very helpful I will certainly use them again and recommend them to friends

Excellent
++

Very helpful

Excellent
++

I had to cancel my ticket due to a bilateral ankle fracture. Philip was amazing and couldn’t have been more helpful. When I booked the ticket in August Ethan was awesome as well. When I am up and about again if the price is right I will use Crystal Travel again.

Excellent
++

Yes will recommend it to family and friends

Excellent
++

Quick and simple. Was good

Excellent
++

Brilliant communication, nice and simple

Excellent
++

Made the whole process simple and anooth

Excellent
++

Amy was patient and helpful, went through every detail clearly and precisely. If the trip is as good as the customer service then we're in for a treat, thank you Amy.

Excellent
++

Good Service

Excellent
++

Yes

Excellent
++

The Service I received from Kate was excellent

Excellent
++

Service I received from Kate was excellent and very helpful

Poor
-

I felt a bit like they kept adding extra charges to the bill...That might be standard for travel agencies

Excellent
++

Amazing service

Excellent
++

Very helpful

Excellent
++

A great communication and customer service

Excellent
++

Harvey was able to fulfill our requirements and was very patient.
Due to time lapse we did pay a little more but would recommend and use again.

Excellent
++

Sophia helped me from start to finish and worked hard to get me the best dates and flight times to match my requirements. Excellent customer service.

Excellent
++

I was very pleased with the service

Excellent
++

Chris was very helpful

Excellent
++

Very good service, Chris was very patience

Excellent
++

very helpful

Good
+

They were friendly and helpful to get me the flights I asked for.

Good
+

I was able to book what I required without any hassle

Good
+

Service was good. Patient and calm ensuring I got what I was looking for.

Excellent
++

Amy was amazing and very accommodating, we had to change our details quite a lot and she even stayed outside working hours to book us in!!!5 star service

Excellent
++

Fantastic and very helpful.

Excellent
++

Service was very prompt, Alena was very helpful, polite and accommodating.

Excellent
++

Communication was excellent and got me the best they could for my money! I dealt with Flora and she was brilliant and so helpful!

Bad
--

It seems to be general confrontation with other mercenary companies, Simple, No?

Excellent
++

Philip was extremely helpful with the reservation and assisting with the payment details.

Excellent
++

Amazing service, easy to book, prompt reply to email and call . sort out straight away, fantastic five stars travel agent.

Good
+

it was good

Excellent
++

Very professional and friendly. Would recommend to others

Excellent
++

Alena was very helpful and friendly. I would definitely recommend Crystal Travel to friends and family.

Excellent
++

So quick and efficient very satisfied no dilly dolly words like the other agents highly recommend.

Excellent
++

Lauren was very helpful and friendly. Also very competent

Good
+

We are very pleased with what we have booked

Good
+

Very helpful and did explain some uncertainties that I had. Emails were all professional ad easy to read

Good
+

It all seemed very helpful despite some things from wowcher being a little unclear

Excellent
++

Good

Excellent
++

very good

Excellent
++

Great customer service, very efficient and helpful.

Good
+

Good

Good
+

Yes

Good
+

Very helpful

Good
+

As Above

Excellent
++

Excellent service ...reservation was emailed to me to check and ok 100%

Excellent
++

Simple and easy to book

Excellent
++

Good service very quick

Excellent
++

Good company very professional

Excellent
++

Chris was very helpful Andrea inforamtive