1. Your Contract
2. Delivery of Your Booking
3. Cancellations or Modifications by you to your Booking
4. Terms and Conditions relating exclusively to Flight+Hotel Packages
5. Payment
6. Passport, Visas and Health Requirements
7. Other Generally Applicable Terms

A 'Booking' means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by Crystal Travel (and a contract concluded) when we have received full payment from you and sent a confirmation email (from either Crystal Travel or the relevant Travel Supplier). All travel products and services featured on the Site are subject to availability. Crystal Travel offers many different products and the specific terms and conditions relating to your booking depend on whether you book a Flight+Hotel Package, a combination of products as a DIY Package, or any Other Product: (a) A Flight+Hotel Package is entered into when you book a Flight+Hotel product via Crystal Travel and where you are quoted one inclusive price. When you book a Flight+Hotel Package holiday, your contract is with Crystal Travel (ATOL 3517). For terms and conditions specific to Flight+Hotel Packages only see Section 4 below; (b) A 'DIY Package' is booked when you put together two or more different types of products on our Site yourself (eg (i) transport (ii) accommodation or (iii) other tourist service which forms a significant part of your booking) and where you book these products at the same time, for one total price. Where you book a DIY Package holiday, Crystal Travel is acting as agent for the third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you . Crystal Travel is not a party to the contractual relationship; (c) 'Other Products' are those separate products - eg flights and hotels purchased and paid for at different times, and holidays packaged by another supplier. Where you book any other Product, Crystal Travel is acting as agent for third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. Crystal Travel is not a party to the contractual relationship.TRAVEL EXPERT STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER Crystal Travel OR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY (EG DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).

Travel Suppliers:

Except for the sale of Flight+Hotel Package holidays, Crystal Travel acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term 'Travel Supplier'. In these cases your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmation e-mail we or the Travel Supplier send you. Crystal Travel does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.

Travel Supplier Conditions:

The following applies to all products or services booked via our Site: The Travel Supplier's terms and conditions (including airlines' terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) - however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

Flights:

In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, 'economy restricted' tickets are normally non-changeable and non-refundable. To see these fare specific rules, click on the 'View Fare Rules' section of the Delivery and Payment Page of the booking process. Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Crystal Travel, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Crystal Travel has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure. Crystal Travel is not responsible for the costs of any transfers between airports or terminals that you may incur. Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking. The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation. Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

Hotels and other Accommodation:

We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. Many hotels and other accommodation, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups. Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. Should you require more precise timings, please contact Crystal Travel Customer Services for additional information. Images - Whilst we endeavor to ensure that property images displayed on Crystal Travel are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general 'feel' for the hotel. Amenities, facilities and descriptions - Whilst we endeavor to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general 'feel' for the property. Extra Beds and Cots - There may be an additional charge for extra beds or cots, please contact Crystal Travel Customer Services for additional information. Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.

Car Rental:

Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA license at the time of pick up. Failure to meet any of these requirements will invalidate your car rental.

General:

As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), Crystal Travel does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

Crystal Travel rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.

Please note that Crystal Travel does not deliver paper tickets outside the UK . Also, if you have any special delivery requirements (such as flats with security gates) then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with Crystal Travel or another agent, then it is your responsibility to advise us that you need tickets from us by a certain time. Crystal Travel would recommend that you do this before completing the booking. This will help us decide if express delivery is required.

Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are travelling with.

Royal Mail 1st Class Delivery of Tickets:

If you do not receive your tickets within 7 working days of your booking confirmation email, please contact us - but not before, unless your departure is within this time. After the 7 working days we would ask that you contact us within 48 hours. If you contact Crystal Travel within 48 hour time frame then we will cover the costs to reissue. If you contact us outside of the 48 hours then you will be responsible for any costs.

Express Next Day Delivery:

As City Link guarantee delivery by 18:00 the following day we would ask that you contact our call centre within 48 hours of your confirmation email if you have still not received tickets - but not before. Failure to contact within this 48 hour timeframe may result in costs from the airline which you would be responsible for paying. Please note that you can trace the progress of your delivery on the courier company's website using the reference provided. This reference can be found in an email that will be sent to you confirming dispatch of your tickets.n exceptional circumstances, Crystal Travel may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.
Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking